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JobTread Software · 3 weeks ago

Customer Training Specialist

Dallas, TX

Full-time

Onsite

Entry, Mid Level

$80K/yr - $90K/yr

1+ years exp

JobTread Software is seeking dedicated individuals to join their Learning & Development Team as a Customer Training Specialist. This role focuses on maximizing customer engagement and retention through effective training delivery and support, ensuring customers can successfully utilize JobTread's construction management software.

ConstructionEnterprise ApplicationsSoftwareTask Management

Growth Opportunities

Responsibilities

Deliver training through various methods (e.g., live sessions, video tutorials, and interactive workshops) to accommodate different learning styles

Conduct daily introductory training sessions tailored to construction contractors in a variety of industries

Host weekly virtual customer roundtable discussions to promote peer-to-peer learning

Lead in-person training sessions through customer workshops and events

Produce instructional videos for an online repository of resources

Monitor the help desk knowledge base, ensuring content remains current and accurate

Host customer training webinars for our users to learn from one another

Actively participate in the JobTread user Facebook group, providing training-related support

Assess the effectiveness of training programs through feedback, surveys, and performance metrics

Assist in developing educational resources and communications for new feature releases, ensuring users are well-equipped to adopt and use new tools effectively

Occasionally travel to trade shows to conduct on-site training, assist with sales, and provide on-demand support at the JobTread booth

Qualification

Customer trainingConstruction industry knowledgeSaaS experienceTeachingTraining backgroundSalesforceSlackOn-camera presenceDynamic response to customer needsOrganizational skillsClear communication

Required

Strong on-camera presence with confidence and personality

Background in teaching or training with a focus on engaging delivery

Ability to respond dynamically to customer needs, including occasional after-hours sessions

Strong attention to detail, positive attitude, and a clear communicator

Thrive in a dynamic, collaborative environment with a passion for achieving results

Organized, thorough, efficient, and complete tasks appropriately in a timely manner

Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between

Preferred

Familiarity with the construction industry is a plus

Bachelor's Degree or equivalent experience preferred

1-2+ years of education and training experience at a SaaS or software company preferred

Experience with productivity tools like Salesforce, Slack, etc also a plus

Benefits

Dental, health, and vision insurance

Paid training

401k plan + matching

Vacation and other Paid Time Off

Free access to an onsite workout facility

Company

JobTread Software

JobTread is the industry standard, all-in-one construction estimating and project management platform designed to help builders and contractors streamline operations, increase profitability, and scale their businesses.

Founded in 2018

Richardson, Texas, USA

51-200 employees