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PruittHealth · 3 weeks ago

Telecom Analyst

Norcross, GA

Full-time

Onsite

New Grad, Entry Level

PruittHealth is committed to making a difference in the community, and they are seeking a Telecom Analyst to enhance their telecommunications infrastructure. The role involves planning, developing, implementing, and supporting various telecommunications systems while resolving circuit issues and supporting user needs.

Health CarePersonal HealthWellness

Responsibilities

Procure, setup, maintain, and troubleshoot corporate iPhones

Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response

Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols

Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems

Generate telecommunications usage and network traffic reports

Configure, test, maintain, monitor, and troubleshoot end user telecommunications, telephony, and voice/data software products

Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solutions

Conduct frame relay, ISDN, and […] switch maintenance

Modify and/or rearrange telecommunications systems to accommodate additional services or change

Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling

Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues

Assist with the installation and troubleshooting of telecom systems

Qualification

Telecommunications infrastructurePBX systemsAvaya suiteApple iPhonesContact Center AvayaContact Center CiscoTroubleshootingUser support

Required

Plan, develop, and implement telecommunications infrastructure

Install, configure, maintain, support, and optimize telephone systems and services

Support mobile devices, voicemail, and PBX communication systems

Analyze and resolve telecommunications circuit issues

Procure, setup, maintain, and troubleshoot corporate iPhones

Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response

Integrate telecommunications systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols

Monitor and identify capacity and performance issues for telecom traffic

Generate telecommunications usage and network traffic reports

Configure, test, maintain, monitor, and troubleshoot end user telecommunications, telephony, and voice/data software products

Perform analysis, diagnosis, and resolution of telecommunications problems for end users

Recommend and implement corrective solutions

Conduct frame relay, ISDN, and switch maintenance

Modify and/or rearrange telecommunications systems to accommodate additional services or change

Assist with inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling

Liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues

Assist with the installation and troubleshooting of telecom systems