Sierra · 2 months ago
Data Scientist
San Francisco, CA
Full-time
Onsite
Senior Level
$220K/yr - $340K/yrSierra is creating a platform to enhance customer experiences through AI and is seeking a Data Scientist to join their growing team. The role involves driving data strategy, developing predictive models, and collaborating with various teams to improve user engagement and product experience.
Artificial Intelligence (AI)Enterprise SoftwareSaaS
Responsibilities
Conduct deep-dive analyses of customer data to identify trends, patterns, and actionable insights for improving the customer experience and product strategies
Develop and deploy machine learning models to analyze customer engagement and optimize experiences across chat, agent interactions, and product usage
Collaborate with product, engineering, and research teams to inform product strategy and execution, build excellent experiences, and experiment rapidly
Partner with the data platform team to ensure robust data pipelines and a scalable infrastructure for conducting advanced analytics
Qualification
Required
Extensive experience in data science and analytics, with background leading projects from ideation to launch
Passion for deeply understanding user needs and finding the right solutions from first principles
Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace
Strong proficiency in statistical analysis, machine learning, and data mining techniques using tools such as Python, R, SQL, and cloud-based platforms (e.g., AWS, GCP)
Experience with large-scale data analysis, and working with structured and unstructured data (including customer interaction data, chat logs, and user behavior data)
Ability to build and evaluate models for experimentation and causal inference, with a clear understanding of designing and analyzing A/B tests
Strong written and verbal communication skills, with the ability to present complex technical results to non-technical stakeholders
Ability to partner closely with product, engineering, and leadership to help bring ideas to life
Preferred
Experience working with large language models (LLMs), conversational AI, or agent-based systems
Familiarity with building or improving data platforms for advanced analytics
Exposure to product analytics or customer experience research in a SaaS or consumer-facing tech company
Benefits
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension) with Sierra match
Parental Leave
Fertility and family building benefits through Carrot
Lunch, as well as delicious snacks and coffee to keep you energized
Discretionary Benefit Stipend giving people the ability to spend where it matters most
Free alphorn lessons
Company
Sierra
Sierra provides a platform that builds and manages conversational AI agents for customer experiences.
Founded in 2023
201-500 employees
H1B Sponsorship
Sierra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
$635MKey Investors
SoftBank Vision FundGreenoaks
2025-12-04Series Unknown
2025-09-04Series Unknown· $350M
2024-10-28Series Unknown· $175M
Leadership Team
Bret Taylor
Co-Founder
Recent News
2026-01-13
GlobeNewswire
2026-01-06
Company data provided by crunchbase