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TikTok · 3 weeks ago

Data Analysis Operations Specialist - USDS

San Jose, CA

Full-time

Hybrid

Mid Level

$119K/yr - $196K/yr

TikTok is the leading destination for short-form mobile video, and they are seeking a Data Analysis Operations Specialist to join their Cyber Defense & Engineering Team. The role involves managing operational reviews of request platform tickets, ensuring compliance with established criteria, and supporting cross-functional teams in data governance and security initiatives.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Own end-to-end operational review of the request platform tickets, ensuring requests are evaluated against the approved runbook and acted on within defined SLA windows (approve/reject; request additional information as needed)

Triage and process ticket types including urgent/expedited requests and create/update requests across channels, data, microservice, APIs, and common objects

Support reviews across the request gateway technologies, coordinating required validations with business stakeholders, third-party risk, and authentication/authorization partners before taking action

Own end-to-end operational review of SQL request tickets, ensuring tickets meet TTUSDS-approved criteria; coordinate with requestors and Tech/Product partners on clarification and remediation

Execute a recurring post-audit processes to identify non-compliant queries and drive remediation recommendations

Maintain daily operational metrics (volume, cycle time, effort allocation) for the request platform tickets; identify trends, bottlenecks, and recurring failure patterns

Produce monthly SLA compliance reporting for the request platforms, including analysis of service-level variances and proposed corrective/preventative actions; meet monthly reporting deadlines

Develop, maintain, and continuously improve operational documentation (runbooks, review criteria, escalation paths, exception handling) for all workstreams

Perform product launch data field reviews: analyze product launch documentation, map proposed fields to the our Data Catalog, recommend sharing permissions, and document rationale

Build and maintain documentation mapping artifacts for each launch (field mapping, permissions guidance, explanations) and submit recommendations for final review

Serve as the primary cross-functional partner for ticket review operations and data field governance, coordinating with Product, Security, Risk & Compliance, Engineering, and other stakeholders

Provide timely support as needed (including planned weekend coverage during specified windows with advance notice) to ensure continuity of operations and SLA adherence

Qualification

Data governanceSQL query logicOperational documentationCompliance reportingCross-functional communicationAnalytical skillsSound judgmentAttention to detail

Required

Experience operating in a high-volume, SLA-driven ticket review or workflow environment (governance ops, security/compliance operations, platform operations, or similar), with demonstrated ability to manage competing priorities and maintain quality

Strong understanding of data governance and data-sharing controls, including the ability to interpret review criteria/runbooks and apply them consistently along with Technical fluency with technology concepts (APIs, authentication/authorization, data pipelines/storage, SQL query logic and messaging patterns) sufficient to evaluate requests and communicate effectively with engineering teams

Demonstrated ability to create and maintain operational documentation (runbooks, decision criteria, escalation matrices) and drive adherence across stakeholders along with Strong analytical skills: build/maintain operational metrics, monitor cycle times and throughput, and deliver actionable insights from ticket trends and audit findings

Experience producing recurring compliance/SLA reporting (monthly cadence) with clear narratives on variances, root causes, and remediation plans

Proven cross-functional communication skills: ability to gather missing information from requestors, negotiate timelines, and align with Product, Security, Risk & Compliance, and Engineering as well as being comfortable working across time zones and supporting planned off-hours coverage when required

Experience performing structured reviews of documentation and data definitions, and producing field-level mappings aligned to a data catalog and permissions model

High attention to detail, sound judgment, and comfort making approve/reject decisions within defined policy boundaries; ability to escalate appropriately when criteria are unclear

Benefits

Medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)