Pure Storage · 4 hours ago
Sr. Manager, ServiceNow Platform Engineering
Santa Clara, CA
Full-time
Onsite
Senior Level
$187K/yr - $299K/yr
7+ years expPure Storage is fundamentally reshaping the data storage industry, and they are seeking a Sr. Manager for their ServiceNow Platform Engineering. This role involves leading the enterprise ServiceNow platform engineering function, managing a multi-disciplinary engineering team, and ensuring platform governance and performance across internal services and customer-facing capabilities.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Lead the ServiceNow CoEI’s Platform Engineering & Support pillar, aligning operating rhythms with the CoEI Operating Model (decision rights, RACI, intake, prioritization, and exception processes)
Partner with the ServiceNow Platform Architect to lead the Technical Governance Board; partner with Portfolio Governance and Strategy boards to ensure platform standards, investment choices, and risk decisions are coherent and transparent
Partner with the ServiceNow Platform Architect to define, publish, and maintain platform policies and technical guardrails; ensure governance outcomes are measurable and improve over time (e.g., change success rate, exception volume, audit findings)
Build, lead, and develop a high‑performing platform team (e.g., engineering managers, administrators, developers, integration engineers, QA/ATF, release/environment managers), including hiring, coaching, performance management, and career development
Establish clear ways of working across product teams and shared services (DevOps/Cloud, Security/GRC, Data/CMDB, PMO/SPM), reinforcing engineering discipline, quality, and accountability
Manage vendor relationships and augment capacity with partners as needed; steward budget aligned to value and risk
Own instance and environment strategy (prod/sub‑prod topology, cloning and data masking, drift controls, Store app governance, and domain separation where applicable)
Implement CI/CD pipelines with segregation of duties, code review, static analysis/linting, and automated test gates (ATF smoke/regression baselines per domain) to increase change quality and speed
Govern release and deployment processes (calendar, approvals, rollback criteria, evidence) in partnership with Change/PMO; ensure repeatable upgrade waves with minimal disruption
Drive performance, availability, and resilience through SRE practices (end‑to‑end observability, meaningful SLOs and error budgets, capacity planning); own L3/L4 incident/problem management and blameless post‑mortems
Enforce platform security and compliance (secure SDLC, encryption and key management, access models/SoD, vulnerability and patch posture, audit readiness)
Partner with ServiceNow Platform Architect on design standards, coding conventions, reuse patterns, and review processes; maintain a blueprint/reference architecture library and enforce adherence through automated and manual checks
Ensure strong CSDM and CMDB alignment (data model ownership, discovery/service mapping integrations, data quality KPIs) to underpin reporting, automation, and resilience
Establish guardrails for citizen development and App Engine usage (data, security, and performance boundaries; certification/publishing workflow; monitoring and supportability)
Standardize integration patterns (API/event contracts, idempotency/retry, IntegrationHub strategy and spoke lifecycle, MID server posture) and monitor for drift
Engage regularly with VP‑level business and technology leaders; present platform strategy, investment tradeoffs, risk posture, and roadmap to executive steering bodies
Translate complex technical topics into clear narratives and visuals for non‑technical audiences; influence outcomes through evidence, options, and impact framing
Partner with product owners to co‑create roadmaps that balance speed, scalability, and sustainability; unblock decisions via clear standards and exception handling
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; Master's preferred
7+ years working with enterprise platforms, including 5+ years leading ServiceNow at scale in complex, global environments; several years as a lead architect or platform owner, preferably with direct people management
Proven leadership of platform engineering and operations: multi‑instance/multi‑environment strategy, CI/CD, automated testing (ATF), release and deployment, upgrades, observability/SLOs, incident/problem management
Deep knowledge of key ServiceNow products and platform capabilities (e.g., ITSM, ITOM, HRSD, CSM, FSM, App Engine/Workspaces, IntegrationHub, MID)
Demonstrated experience with CSDM and CMDB strategy and data quality; alignment of platform architecture to enterprise architecture
Hands‑on governance of design standards, coding conventions, reuse patterns, review processes, and citizen development guardrails
Strong security and compliance acumen (access models/SoD, encryption, secure SDLC) and experience producing audit‑ready evidence
Executive‑level communication and storytelling skills; ability to simplify complex topics and drive alignment among senior stakeholders
Preferred
Relevant ServiceNow certifications (e.g., CIS across domains, CAD; architect‑level such as CTA a strong plus); ITIL; SAFe/Agile credentials
Experience operating a global or large‑scale ServiceNow footprint across multiple regions/time zones, with significant internal and external user populations
Familiarity with common CI/CD tooling and practices for ServiceNow (e.g., App Repo, GitHub/GitLab/Azure DevOps, static analysis, automated quality gates) and with performance engineering at scale
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
John Colgrove
CTO
Recent News
2025-12-30
2025-12-30
2025-12-30
Company data provided by crunchbase