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Kin Insurance · 6 hours ago

Director of Operations Training

United States

Full-time

Remote

Mid, Senior Level

$135K/yr - $155K/yr

7+ years exp

Kin Insurance is a digital insurer focused on the home insurance market, aiming to provide smarter and faster insurance solutions. The Director of Training will develop and oversee comprehensive training programs for Sales and Customer Service agents, ensuring impactful onboarding and alignment with organizational goals.

Financial ServicesInsuranceInsurTechProperty Insurance

Work & Life Balance

Responsibilities

Designing and facilitating onboarding programs rooted in adult learning principles

Overseeing a team of seven, providing direction, coaching, and development

Driving multiple training projects from concept to delivery, managing timelines and tracking results

Establishing KPIs, analyzing outcomes, and optimizing training programs

Consulting with stakeholders on program strategy and shaping a roadmap for future enablement efforts

Qualification

Sales training developmentLearning Management System (LMS)Project managementPerformance measurementFacilitation skillsCommunication skillsLeadership abilitiesStrategic thinkingAdaptability

Required

Proven track record in designing and facilitating remote sales onboarding curriculum and training programs that accelerate ramp-up and drive strong Sales performance

7+ years of experience in training and development, including at least 3 years in a Director-level role

Experience managing a Learning Management System (LMS). Experience with Workday LMS and Rise 360 a plus

Strong project management skills with the ability to manage timelines, resources, and competing priorities

Exceptional facilitation, communication, and presentation skills

Proven ability to gather insights from subject matter experts and translating them into effective learning experiences

Ability to thrive in a fast-changing environment while maintaining a results focus

Strong delegation and leadership abilities