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Graton Resort & Casino · 1 month ago

Slot Supervisor

Rohnert Park, CA

Full-time

Onsite

Mid Level

Graton Resort & Casino is a premier gaming destination, and they are seeking a Slot Supervisor to provide friendly and efficient service to guests on the slot floor. The role involves supervising the operation of slot machines, managing team members, and ensuring compliance with company standards and gaming regulations.

Gambling & Casinos

Comp. & Benefits

Responsibilities

Responsible for practicing, supporting and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times

Supervise the operation of all slot machines and performance of slot floor Team Members in assigned area, and communicate with Slot Assistant Shift Manager or above of any guest and/or Team Member problems

Facilitate training, disciplinary action, evaluation and reward of subordinate Team Members. Maintain the highest quality standards in all areas of guest service and hospitality and developing players

Organize the assigned shift and area including: daily Team Member assignments, Team Member break schedules and staffing levels

Coach Team Members in his/her span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation

Instill an atmosphere that encourages Team Members to share ideas, discuss concerns and resolve conflicts

Verify slot pay outs (jackpots, fills, etc.) and bank buying/selling. Maintain control of funds within the department

Notify the Slot Technical Team of down games and E-Drops

Inform Shift Manager of all noteworthy, suspicious, or unusual activity. Facilitate the communication of information throughout the casino

Supervise count in/count out of change banks and booths when variances occur, also record and track variances, and check voids

Comply with signatory controls, including jackpot/fill tickets, check in/check out sheets verification, transfer or buy sheets verification, Title 31 paperwork, paid in/out slips, key control logs, radio sign out logs and daily sign in sheets

Make recommendations and suggestions to hire and promote team members in his/her span of supervision

Promote all departmental and property-wide promotions

Promote positive guest relations through prompt, courteous and efficient service. Create an atmosphere of fun for all casino guests

Maintain current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property's internal controls, policies and procedures

Directly supervise all slot floor Team Members on an assigned shift

Efficiently process all requests for overrides on jackpots and fills

Keep work areas neat, clean and safe

Perform all other duties as assigned

Qualification

Slot machine operationTeam supervisionTrainingEvaluationGuest relationsGaming lawsConflict resolutionPositive motivationCommunication skills

Required

Provide friendly, efficient service to guests while on the slot floor

Supervises the operation of all slot machines and performance of slot floor Team Members in assigned area

Communicates with Slot Assistant Shift Manager or above of any guest and/or Team Member problems

Properly implement all Title 31 procedures, and safeguard the Company's assets

Perform responsibilities in accordance with all Company standards, policies and procedures

Responsible for practicing, supporting and promoting Graton Resort & Casino's Company-wide culture

Demonstrating Graton Resort & Casino's Service Standards at all times

Facilitate training, disciplinary action, evaluation and reward of subordinate Team Members

Maintain the highest quality standards in all areas of guest service and hospitality and developing players

Organize the assigned shift and area including: daily Team Member assignments, Team Member break schedules and staffing levels

Coach Team Members in his/her span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation

Instill an atmosphere that encourages Team Members to share ideas, discuss concerns and resolve conflicts

Verify slot pay outs (jackpots, fills, etc.) and bank buying/selling

Maintain control of funds within the department

Notify the Slot Technical Team of down games and E-Drops

Inform Shift Manager of all noteworthy, suspicious, or unusual activity

Facilitate the communication of information throughout the casino

Supervise count in/count out of change banks and booths when variances occur

Record and track variances, and check voids

Make recommendations and suggestions to hire and promote team members in his/her span of supervision

Promote all departmental and property-wide promotions

Promote positive guest relations through prompt, courteous and efficient service

Create an atmosphere of fun for all casino guests