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Bear Valley Electric Service, Inc. · 1 month ago

Customer Service Representative I (9B.25)

Big Bear City, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $30/hr

Bear Valley Electric Service, Inc. is dedicated to providing superior customer service and reliable power to its customers. The Customer Service Representative I will handle customer inquiries, resolve complaints, and ensure timely intervention on service procedures, while embracing new technologies for process improvements.

AutomotiveElectronics

Responsibilities

Handles customer inquiries in accordance with C􀁒􀁐􀁓􀁄􀁑􀁜􀂶􀁖􀀃􀁊􀁘􀁌􀁇􀁈􀁏􀁌􀁑􀁈􀁖, procedures, and policies

Responds quickly and accurately to routine customer requests, inquiries, and complaints, providing proper and timely follow-up

Responds to customer contacts in person, by telephone or via written correspondence

Provides accurate and timely information in response to custo􀁐􀁈􀁕􀂶􀁖􀀃􀁔􀁘􀁈􀁖􀁗􀁌􀁒􀁑􀁖􀀏􀀃service requests, or complaints, including but not limited to billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, and coordination with engineering and construction

Efficiently utilizes the Oracle CC&B CIS system to update customer information, create new accounts, generate and complete field activities, review meter reads in preparation for billing, and post customer payments

Accurately documents customer interactions in real time

Provides customer support during high-volume periods, outages, and emergency events while maintaining professionalism and composure

Performs other duties as assigned

Qualification

Oracle CC&B CISMS Office SuiteMath skillsBilingual skillsCustomer service skillsCommunication skillsOrganizational skillsTeam player

Required

THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA

Handles customer inquiries in accordance with company procedures and policies

Responds quickly and accurately to routine customer requests, inquiries, and complaints, providing proper and timely follow-up

Responds to customer contacts in person, by telephone or via written correspondence

Provides accurate and timely information in response to customer service requests, or complaints, including but not limited to billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, and coordination with engineering and construction

Accurately documents customer interactions in real time

Provides customer support during high-volume periods, outages, and emergency events while maintaining professionalism and composure

Familiar with MS Office Suite

Strong written and verbal communication skills

Energetic and self-motivated team player with ability to work effectively and cooperatively with team members

Outstanding customer service skills

Ability to plan and prioritize work

Accuracy with record keeping and strong ability to organize

Ability to navigate multiple computer systems simultaneously

Ability to adapt to frequent process, system, and regulatory changes

High school diploma or equivalent

Ability to calculate a bill based on rates