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Rowan University · 3 weeks ago

Director, Student Success Analytics & Systems, University College (Internal Applicants Only)

Glassboro, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $135K/yr

5+ years exp

Rowan University is seeking a Director of Student Success Analytics & Systems to drive measurable improvements in student outcomes. This role involves leveraging data and technology to enhance student support services and collaborating with various university partners to manage analytics and systems initiatives.

EducationKnowledge ManagementUniversities

No H1B

Responsibilities

Lead and mentor a team of three or more professional staff to deliver timely, high-quality data and system solutions that directly improve student success outcomes

Establish team performance goals aligned with University College priorities such as boosting student success outcomes for all students, improving advising impact, streamlining manual processes, and increasing student progression rates

Collaborate with team members, UC and Rowan leadership, and student success professionals to identify operational gaps and implement data-driven solutions to improve service delivery and team experience, effectiveness, and efficiency

Build capacity across the wider University College team through staff development focused on data fluency, technology adoption, and assessment

Set priorities for and manage the team of AFT professionals that collects and analyzes institutional data related to student persistence, retention, and graduation

Direct the collection, analysis, interpretation and reporting of data to identify trends and key drivers of student retention, persistence, and completion

Collaborate with Institutional Research, IRT and other key partners to ensure data accuracy and alignment with university-wide reporting standards

In conjunction with the Vice Chancellor/Dean, participate in decision-making processes regarding workload distribution, workflow efficiency, and departmental operations

Design and lead comprehensive assessment strategies to evaluate the effectiveness of and establish key performance indicators (KPIs) for student support programs, academic courses, and programs in conjunction with UC offices and the University College Assessment Committee; translate assessment findings into clear, actionable recommendations to improve student support programming and outcomes

In conjunction with University partners, lead or participate in the implementation, enhancement, and integration of student success technologies (e.g., EAB Starfish, Smart Plan, Degree Works, Tableau, Cognos, and Banner) to support real-time decision-making and student intervention

Align technology solutions with strategic goals to streamline processes, reduce manual workload, and expand student engagement through digital tools

Serve as a functional lead and liaison between University College and IRT, ensuring systems meet evolving needs and support a personalized student experience

Manage new system rollouts and upgrades and support the evaluation and selection of new tools and platforms

Other duties as assigned

Qualification

Data analyticsStudent information systemsAssessment proceduresProject managementData visualizationCollaboration skillsCommunication skillsProblem-solving skillsConfidential data handlingIndependent work

Required

Master's degree and a minimum of 5 years of higher education experience, with progressive responsibilities related to data analytics, student success, and assessment

Demonstrated success in leading large-scale efforts in the student success analytics and systems domain

Demonstrated experience working with student information systems and reporting tools such as Starfish, Degree Works, Tableau, Cognos, and Banner preferred

Demonstrated experience working with analytics platforms and assessment tools

Proven ability to present data clearly and professionally to maximize its clarity, accessibility, usability, and impact

Strong project management skills and the ability to manage multiple priorities

Experience handling confidential data with discretion and integrity

Proficiency in assessment procedures and best practices

Demonstrated ability to collect, manage, analyze, visualize, interpret, and present a broad range of data and information clearly and effectively

Ability to successfully prioritize and facilitate multiple projects and deadlines independently

Successful experience building collaborative partnerships within a wide variety of campus constituencies

Understanding of student success indicators and methods to investigate and address differential outcomes

Excellent written and verbal communication skills, including explanation of technical content to technical and nontechnical audiences

Ability to work independently and as part of a larger team

Creative and adaptive problem-solving skills