Con Edison ยท 2 days ago
Systems Manager - Operations & Infrastructure Management (AIOps)
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $190K/yr
8+ years expCon Edison is a company focused on delivering safe, reliable, and clean energy. The Operations & Infrastructure Manager (AIOps) is responsible for ensuring the reliability and operational performance of the company's IT and telecommunications infrastructure, utilizing automation and machine learning to predict and resolve operational issues.
Utilities
Responsibilities
Oversee 24 7 monitoring of Con Edisons IT and telecom infrastructure including data centers, substations connectivity, control systems interfaces, cloud platforms, and enterprise applications
Maintain real-time visibility across network, compute, storage, and operational technology (OT) supporting energy distribution and field operations
Lead optimization of monitoring and observability platforms
Deploy and administer AIOps solutions to detect anomalies, correlate events, predict failures, and drive automated remediation
Reduce operational noise and false-positive alerts through machine learning models and intelligent triage
Integrate AIOps with existing NOC workflows, ITSM platforms, and enterprise automation tools
Drive reduction of Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) using predictive analytics and automated root-cause analysis
Apply predictive AIOps capabilities to forecast resource needs and prevent outages
Develop automation workflows to streamline troubleshooting, service restarts, patch validations, and configuration drift detection
Implement auto-remediation for recurring issues across IT and telecom systems
Produce real-time dashboards, operational scorecards, and reliability insights for leadership
Drive continuous enhancement of monitoring, automation, and operational stability
Lead and manage a team of direct reports
Qualification
Required
Bachelor's Degree and 8 years of relevant work experience
5+ years of experience in IT Operations, Infrastructure Management, Network Operations, or Telecom Operations, required
Experience with monitoring/observability tools and ITSM systems, required. (ServiceNow preferred)
Experience supporting critical infrastructure environments or industries with high reliability requirements (utilities, telecom, transportation, finance, public safety), required
Hands-on automation and scripting skills (Python, PowerShell, Ansible, Terraform), required
Familiarity with hybrid cloud environments (Azure, AWS) and data center operations, required
Understanding of networking, servers, virtualization, firewalls, and enterprise telecom infrastructure, required
Strong communication skills and experience leading major incident responses, required
Experience managing a team of direct reports, required
Driver's License Required
Preferred
Bachelor's Degree and 10 years of related work experience working in customer communications, back office program management, billing and case management related field work. Experience working in the Clean Energy Marketplace
Exposure to utility systems or energy operations (EMS/DMS, field communications, SCADA, OT networks), preferred
Knowledge of NERC-CIP, ICS security, or utility regulatory frameworks, preferred
Relevant certifications: ITIL, AWS/Azure, CCNA/CCNP, or SRE, preferred
Experience with AIOps tools such as BigPanda, Moogsoft, Dynatrace, ScienceLogic, or Datadog, preferred
Project Management Professional (PMP) Training and/or certification in Project Management is a plus. Preferred
Company
Con Edison
We provide power to more than 10 million people and businesses across NYC and Westchester.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joeann Walker
Policy Advocacy Leader, Economic Empowerment Platform, CEO Action for Racial Equity Fellow
Kimberly Strong
Vice President, Chief Ethics & Compliance Officer
Company data provided by crunchbase