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Lithia & Driveway · 1 month ago

Call Center Representative – Accounts Receivable

United States

Full-time

Remote

New Grad, Entry Level

$16.85/hr - $24.05/hr

Lithia & Driveway is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle. The Accounts Receivable Representative is responsible for providing stellar customer service related to the efficient and timely collection of customer receivables and responding to inquiries regarding those receivables.

AutomotiveRetail

Responsibilities

Monitor customer accounts daily to identify aged receivables and contact customers for payment

Keep detailed records and reporting on collection activity including updating systems and trackers

Receive in-bound AR related calls

Resolve billing issues

Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements

Other duties as assigned

Qualification

Customer service experienceAttention to detailCommunication skillsTime managementCritical thinkingTech savvyOutbound calls experienceActive listening

Required

Strong attention to detail and sense of urgency

Excellent communication skills (both written and oral)

Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate

Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Time Management – ability to prioritize workload and manage one's own time

Previous customer service experience

High School graduate or equivalent, 18 years or older required