Delta Dental of Washington · 2 days ago
Documentation and Training Specialist
Spokane, WA
Full-time
Hybrid
Entry, Mid Level
$45K/yr - $61K/yr
1+ years expDelta Dental of Washington is committed to ensuring good oral and overall health for all individuals. The Documentation and Training Specialist will be responsible for creating and maintaining documentation, developing training programs, and collaborating with leadership to enhance communication and training processes for frontline teams.
Health Care
Responsibilities
Write, update, and maintain clear and concise documentation and training materials, ensuring alignment with the latest process and system changes
Lead and drive process improvements in documentation, ensuring accuracy, consistency, and up-to-date materials
Collaborate with department leadership to address documentation and communication needs for projects
Develop and maintain procedural documentation for both internal and external use
Manage a centralized repository for all training and process documentation, ensuring easy access and version control
Create and deliver training programs (in-person and virtual) on new processes and systems
Manage the Operations Trainers' inbox, responding to training-related inquiries promptly and efficiently
Serve as a subject matter expert (SME) during training sessions and provide support for application enhancements
Regularly update training materials to reflect process and system changes
Work with Content Managers and other departments to ensure training materials and documentation needs are met
Monitor and manage Lighthouse Licenses, ensuring proper access for new employees and timely updates for departing employees
Provide support to Operations Trainers as needed, assisting with training preparation, delivery, and follow-up tasks
Qualification
Required
Experience in writing, updating, and maintaining clear and concise documentation and training materials, ensuring alignment with process and system changes
Strong communication skills with the ability to present clearly and confidently in both classroom and virtual settings
Ability to provide and receive constructive feedback to foster personal and professional growth
Proven organizational skills to plan, prepare, and manage training sessions and maintain accurate documentation
Adaptability to adjust training methods based on employee progress and feedback, engaging diverse groups at all staff levels
Collaborative mindset, with experience working with departments and leadership to implement process improvements and interdepartmental changes
High attention to detail in maintaining training plans, documentation, and systems, with a proactive approach to continuous improvement
Ability to manage multiple tasks efficiently, including responding to training-related inquiries and documentation maintenance
Proficiency in managing centralized repositories for training materials and documentation, ensuring easy access and version control
Ability to travel to other site locations in Washington State as needed
Two years of Operations or Provider Relations experience, or one year of training experience, or an equivalent combination of education and experience
Benefits
Highly competitive medical, dental and vision plans
Generous 401k match
Tuition reimbursement plan
Professional development plans
Employee-led communities
Company
Delta Dental of Washington
Delta Dental of Washington is Washington's leading dental benefits company.
201-500 employees
H1B Sponsorship
Delta Dental of Washington has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (3)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance
Leadership Team
Laura Smith
President and CEO
Ryan Bartlett
VP of Finance & Chief Financial Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-03-18
2025-01-31
Company data provided by crunchbase