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Hexagon Safety, Infrastructure & Geospatial · 1 day ago

Support Engineer

Madison, AL

Full-time

Hybrid

New Grad, Entry Level

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. The Support Engineer will provide technical product support for Hexagon’s Public Safety market, assisting customer support and services teams globally with complex technical product issues.

ComputerGovernmentInformation TechnologyLaw EnforcementPublic SafetySoftwareTransportation

H1B Sponsor Likely

Hiring Manager

Patricia Berríos

Responsibilities

Apply basic principles, theories, and concepts to achieve resolution of complex technical product issues in a timely manner while adapting to ever-changing priorities

Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging

Interface directly with Hexagon customer support and services teams globally to assist in resolution of technical product issues

Interface directly with end-customers to resolve technical product issues

Interface directly with software development and product management to address issues requiring product code changes

Travel to customer sites required (less than 25%)

Qualification

Public safety domain experienceMicrosoft SQL ServerOracle database experienceHardware troubleshootingNetworking troubleshootingAnalytical skillsVerbal communicationWritten communicationSelf-starterTeam player

Required

Bachelor's degree in Computer Science, CIS, or related field

Strong analytical skills to effectively troubleshoot and analyze complex technical issues

Excellent verbal and written communications skills

Self-starter with ability to work independently

Team player with ability to work collaboratively

Apply basic principles, theories, and concepts to achieve resolution of complex technical product issues in a timely manner while adapting to ever-changing priorities

Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging

Interface directly with Hexagon customer support and services teams globally to assist in resolution of technical product issues

Interface directly with end-customers to resolve technical product issues

Interface directly with software development and product management to address issues requiring product code changes

Travel to customer sites required (less than 25%)

Preferred

Prior customer support experience a plus

Public safety domain experience preferred

Microsoft SQL Server and/or Oracle database experience a plus

Hardware and/or networking troubleshooting experience a plus

Company

Hexagon Safety, Infrastructure & Geospatial

Making the world's critical services and infrastructure more resilient and sustainable. It is a sub-organization of Hexagon.

Founded in 1969

Madison, Alabama, USA

10001+ employees

https://hexagon.com/company/divisions/safety-infrastructure-geospatial

H1B Sponsorship

Hexagon Safety, Infrastructure & Geospatial has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (1)