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Lovesac · 1 day ago

Assistant Showroom Manager

Ashburn, VA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Lovesac is a fast-growing furniture company dedicated to providing Total Comfort™ through innovative furniture solutions. The Assistant Showroom Manager will create a welcoming in-store experience, engage with customers, and support the sales team in delivering exceptional service while overseeing store operations.

Consumer GoodsE-CommerceFurnitureRetail

Responsibilities

Actively engage with customers using our Lovesac selling techniques

Demonstrate in-depth knowledge of Lovesac products and services and effectively demos, assists, and educates customers as well as supports your team of Associates with product knowledge and demonstration skills

Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships as well as supports your team of Associates to be effective in this same process

Foster long-term relationships and brand loyalty through consistent, exceptional service

Conduct customer outreach using company provided tools and communication methods

Stay updated on changes to selling and promotional strategies, demonstrating flexibility and adaptability to business changes

Quickly identify and resolve customer issues, ensuring a positive shopping experience

Maintain a welcoming and visually appealing store by following visual merchandising standards

Oversee store operations including but not limited to; opening and closing, inventory, exchanges, marketing and promotions and ensure they are followed to company standards

Utilize company tools, sales data and reports to prioritize tasks and support daily operations

Follow company policies, and operational procedures to maintain consistency, safety, ensure customer satisfaction, and mitigate risks

Analyze sales data to support your team in demonstrating the behaviors to meet goals and KPIs

Demonstrate accountability by ensuring personal and team sales goals, key performance indicators and customer service standards are met

Perform other duties as assigned by Management

Qualification

Management experienceCustomer service skillsTechnology utilizationSales data analysisVisual merchandisingEffective communicationConflict managementSelf-awarenessTeam collaboration

Required

18 years of age or older

High-School Diploma or equivalent

Minimum of 1 year of management experience in a retail or customer service environment

Able to work flexible hours including evenings, weekends and holidays

Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach

Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts

Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation

Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property

Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner

Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor

This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing