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Truliant Federal Credit Union · 7 hours ago

Digital Experience Manager

Winston-Salem, NC

Full-time

Onsite

Senior Level

5+ years exp

Truliant Federal Credit Union is committed to improving lives through exceptional service and straightforward financial solutions. The Digital Experience Manager will influence the strategy, design, and delivery of member-centered digital experiences across various platforms, ensuring usability and accessibility while leading a team of UX Specialists.

Banking

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Leads the development and execution of digital experience strategies that prioritize usability, accessibility, and member satisfaction across all digital platforms

Manages, coaches, and develops UX Specialists, fostering skill growth in design thinking, accessibility, and data-informed decision-making

Partners with Digital Product Managers to incorporate member experience principles into product roadmaps, participate in Agile planning and collaboration sessions, and guide delivery efforts

Champions accessibility best practices (WCAG/ADA compliance) to ensure inclusive design practices are integrated into all digital initiatives

Oversees journey mapping and user research to identify pain points, opportunities, and areas of innovation

Establishes and maintains digital design standards, guidelines, and governance to ensure consistent user experiences across platforms

Partners with IT, vendors, and business units to design and test digital solutions that align with member needs and organizational goals

Conducts usability testing and feedback loops to validate design decisions and optimize digital journeys

Leverages data analytics and member feedback to evaluate and optimize digital journeys, reporting insights, and recommendations to leadership

Ensures alignment of digital experience initiatives with the credit union’s brand, values, and strategic objectives

Stays current on digital design trends, fintech innovation, and emerging technologies to anticipate member expectations and competitive shifts

Evaluates and recommends new tools, platforms, or methodologies to enhance UX design capabilities and efficiency

Represents the voice of the member in cross-functional team settings, advocating for simple, seamless, and engaging experiences

Participates in the annual review process, including writing and delivering reviews

Interviews candidates for open positions, as needed

Assists with other tasks and projects as assigned

Qualification

UX/UI design principlesAgile methodologiesDigital banking platformsData analyticsJourney mappingAccessibility best practicesContinuous improvementLeadership skillsCommunication skillsOrganizational skillsInterpersonal skillsProblem-solving skills

Required

Bachelor's degree in Business, Design, Information Technology, Communication, or a related field required

Minimum of 5 years of experience in digital experience, UX design, product management, or related disciplines, including at least 2 years of experience in a leadership or people management role

Experience with Agile methodologies and cross-functional collaboration required

Must have strong analytical and problem-solving skills with the ability to interpret member data, research, and usage patterns into actionable improvements

Must have a deep knowledge of UX/UI design principles, journey mapping, and human-centered design practices

Must have excellent verbal and written communication skills, including the ability to convey complex ideas clearly

Must be familiar with Agile frameworks, backlog management, and user story development

Must be familiar with understanding digital banking platforms, fintech solutions, and emerging technologies

Must have the ability to collaborate effectively with cross-functional teams and external vendors

Must have strong organizational skills and attention to detail with the ability to manage multiple projects and priorities simultaneously

Must have commitment to continuous improvement and staying current with industry trends

Must have knowledge of security, compliance, and accessibility considerations related to digital experiences

Must have the ability to understand business processes within the credit union, as well as understand the underlying technologies supporting those business processes

Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate, and confident

Must have knowledge in the use of MS Visio, Word, PowerPoint Point and Outlook, and intermediate knowledge of MS Excel

Must possess the leadership skills necessary to prepare for and facilitate meetings with all levels within the organization, as well as vendors and references

Preferred

Experience in financial services, banking, or credit unions is preferred

Benefits

No-cost employee Medical, dental, vision coverage

Prescription benefits (including mail order)

Paid holidays and Paid Time Off (PTO)

401(k) plan with contribution matching

Paid community involvement volunteers hours

Paid group life Insurance

Teammate loan discounts

Tuition reimbursement

Short and long-term disability

Health & Wellness program

Teledoc (physician video conferencing)

Onsite fitness facilities or health club reimbursement

Employee Assistance Program (EAP)

Medical flexible spending account

Dependent care flexible spending account

Company

Truliant Federal Credit Union

Truliant is federally insured by the National Credit Union Administration and is an Equal Housing Lender

Founded in 1952

Salem, Oregon, USA

501-1000 employees

https://www.truliantfcu.org/

H1B Sponsorship

Truliant Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2021 (2)

2020 (1)