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Markel · 1 day ago

Claims Manager, Environmental & Products

Richmond, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Markel Group is a Fortune 500 company that operates in the insurance and reinsurance sectors. The Claims Manager will be responsible for managing a team of claims examiners, overseeing the resolution of claims, and ensuring adherence to Fair Claims Practices regulations while fostering strong relationships with stakeholders.

Insurance

No H1B

Hiring Manager

Sarah Y.

Responsibilities

Confirms coverage of claims by reviewing policies and documents submitted in support of claims

Direct and monitor assignments of new loss activity for environmental claims

Review and approve correspondence and reports including coverage position letters and Large Loss Reports

Review and approve reserves and settlements in excess of the authority of the handling specialist

Make recommendations concerning reserve changes to Director or Senior Management

Participate in review and discussion of large loss activity in the environmental book with interested stakeholders (UW, PL, Actuarial, Executive Management)

Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives

Assess and evaluate individual specialist and team performance, provide feedback and develop training needs

Prepare and distribute reports by collecting and summarizing information

Assist in preparation of budgets, evaluation of expenses and assess resource needs

Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)

Promote and enhance strong relationships with customers and channel partners

Participate in special projects as requested

Travel to other claim offices, mediations, trials, and conferences as required

Qualification

Claims management experienceClaims adjuster licenseIndustry designations INSIndustry designations AICIndustry designations CPCUBachelor's degreeMicrosoft Office proficiencyAnalytical skillsCustomer service skillsContinuous improvementTrainingDevelopmentCommunication skillsOrganizational skillsTeamwork

Required

Bachelor's degree or equivalent work experience

Must have or be eligible to receive claims adjuster license

Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or I-Lead or other Management Training

Minimum of 10 years of claims experience or equivalent combination of education and experience

Excellent written and oral communication skills

Strong analytical and problem solving skills

Strong organization and time management skills

Ability to deliver outstanding customer service

Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)

Ability to work in a team environment

Strong desire for continuous improvement

A willingness to train and develop more junior associates to prepare them for more senior-level claims handling roles

US Work Authorization required

Preferred

JD, advanced degree, or focused technical degree a plus

Prior claims management experience strongly preferred

Benefits

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.