Davies brookes Pty Ltd t/as BCP Insurance Solutions · 1 month ago
Cosmetology Consumer Liaison
Clark, NJ
Full-time
Onsite
Mid, Senior Level
$19/hr - $23/hr
5+ years expCurion is a leading company specializing in delivering impactful insights to top CPG companies. They are seeking a Cosmetology Consumer Liaison to manage a high-volume reception desk, conduct hair assessments for study qualification, and ensure a positive experience for volunteers participating in personal care product research.
Insurance
Responsibilities
Create a positive memorable experience for volunteers
Conduct in-person hair assessment consultations to qualify volunteers for the program and ongoing studies (must be licensed to do allergy patch test), updating expert ratings (hair demographics) within ARCS database
Perform study recruitment via phone and in-person
Book qualified volunteers for study appointments based on testing needs
Make appointment confirmation and reminder calls
Perform volunteer check-in/check-out, capture consent forms
Update participation and incentive amounts in ARCS database
Respond to volunteer inquiries in a timely manner, accurately and professionally
Assist stylists with volunteer prep, or product application when needed (must be licensed to do this function)
Any other tasks and projects as assigned by management
Qualification
Required
Licensed cosmetologist
Strong attention to detail
Enjoys working in a fast-paced and dynamic environment
Strong customer service background
Ability to handle the occasional escalated volunteer
Post-secondary education or the equivalent of related job experience
5+ years of prior reception/administrative/customer service experience
Proficient in Microsoft Office products
Ability to escort panelists to and from study execution area
Ability to make and receive phone calls
Ability to type, use computer keyboard, and read computer monitor
Ability to interact with coworkers, clients, and consumers in person and over the phone
Preferred
Bi-lingual English and Spanish
Experience in consumer research
Knowledge of ARCS panel management software
Benefits
401(k) retirement account with company match
Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, flexible spending account (FSA), and more.
Paid time off (PTO)
Company paid holidays
Company
Davies brookes Pty Ltd t/as BCP Insurance Solutions
With over 20 years experience, BCP Insurance Solutions are insurance brokers with a focus on delivering outstanding insurance products and services to our clients.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase