Clarest Health · 1 day ago
Account Manager (Remote Eligible)
United States
Full-time
Remote
Mid Level
$86K/yr - $138K/yr
3+ years expClarest Health is a leading healthcare organization committed to transforming patient care through innovative pharmacy services. They are seeking a highly motivated healthcare Account Manager responsible for managing a defined portfolio of health plan and PBM accounts, ensuring retention, and expanding market share across Clarest’s medication management solutions.
Health CareInformation TechnologySoftware
Hiring Manager
Amber Walck
Responsibilities
Account Management: Manages a defined portfolio of clients, ensuring timely and consistent communication, service delivery, and day-to-day relationship health
Client Engagement: Maintains steady, structured communication with operational and clinical contacts within the client organization
Account Planning: Executes account plans that support retention and service consistency; maintains awareness of client needs and priorities
Business Review Preparation: Prepares materials and contributes to quarterly/annual business reviews by summarizing data and performance updates
Identifying Opportunities: Identifies whitespace or service opportunities within assigned accounts to support growth
Issue Management: Resolves routine client issues and coordinates internally on more complex concerns, escalating significant risks when necessary
Internal Coordination: Works closely with Operations, Clinical, Technical and Product teams to support accurate and timely service delivery
Account Health Monitoring: Tracks utilization, service adoption, and client feedback; flags issues early and addresses routine concerns
Professional Growth: Builds consultative skills, product knowledge, and understanding of healthcare and pharmacy market changes and workflows
Client Visits: Participates in onsite meetings and business reviews to support relationship development
Other duties as required
Qualification
Required
Bachelor's degree or equivalent work experience required
Valid driver's license and ability to meet the company's insurance carrier requirements
3–5 years in account management or client-facing roles within healthcare, pharmacy services, managed care, or other healthcare-related service organizations
Healthcare experience required, ideally supporting health plans, PBMs, or clinical stakeholders
Experience managing a book of business with responsibility for retention, relationship health, and revenue stability
Track record of influencing sophisticated, highly educated stakeholders (e.g., pharmacists, clinical leaders, managed care teams)
Exposure to consultative or solutions-based selling, with demonstrated ability to identify needs and position value
Experience planning and leading client onboarding, business reviews, and renewal conversations
Proven ability to grow wallet share or expand services within existing accounts
Experience with technology and the ability to quickly adapt to new tools and systems is essential
Critical Thinking: Ability to analyze client needs, performance data, and issues to determine appropriate actions and escalation paths
Consultative Communication: Ability to clearly communicate with operational and clinical stakeholders and explain data and program details effectively
Influence & Relationship Building: Ability to build trust and maintain strong working relationships with client stakeholders
Commercial Acumen: Ability to understand value drivers and budget considerations in health plan/PBM environments and identify aligned opportunities
Technical & Analytical Skills: Ability to interpret data, use CRM tools and dashboards, and support business reviews
Adaptability: Ability to learn quickly, adapt to changing processes, and incorporate feedback
Collaboration: Ability to work cross-functionally with Operations, Clinical, and Product teams
Problem Solving: Ability to independently resolve routine issues and appropriately escalate complex challenges
Preferred
Pharmacy degree (PharmD)
Experience with Medicare quality and performance programs (e.g., CMS Star Ratings, HEDIS, CAHPS) and other clinical quality frameworks
Familiarity with background screening, legal/court systems, or related industries
Familiarity with Salesforce, Tableau, and advanced Excel (e.g., pivot tables, formulas, and data analysis)
Benefits
Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)
Paid Time Off
Free Virtual Care & Telemedicine – healthcare at your fingertips, anytime, anywhere
401k with company match – invest in your future with us
Referral Bonuses – help us grow and get rewarded
Life Insurance, Pet Insurance, and more!
Meaningful Work – make a real difference in the lives of others every day
A Growing Company – exciting opportunities ahead as we expand
Company
Clarest Health
Clarest Health provides medication management software solutions for patients in senior living facilities and homes for healthier lives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Meyeroff
Co-founder & Growth Leader
Recent News
The Business Journals
2024-05-24
2022-04-16
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