Hawaiian Airlines ยท 23 hours ago
Customer Service Agent - Kahului - Full-Time (5k Sign-On Bonus)
Kahului, HI
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrHawaiian Airlines is dedicated to providing exceptional hospitality and service to guests while fostering a strong community connection. The Customer Service Agent will engage with guests, assist with travel needs, and ensure a smooth experience in various airport settings, including check-in and boarding processes.
Air TransportationTransportationTravel
Responsibilities
Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment. Receives, unloads, unpacks, checks and identifies all incoming material
Sell tickets, process ticket changes, create and book reservations
Ensure FAA, Company and airport regulations are followed
Enforce safety/security measures and protect sensitive zones
Account for cash and credit card transactions
Check and correct airport reports and other documents
As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations. Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers
Identify and escalate issues as required
Perform other related duties as required
Qualification
Required
Possess computer skills with the ability to learn and use new software applications
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns
Ability to meet the physical demands of the position, which includes the ability to lift up to 70 lbs. occasionally and up to 50 lbs. frequently
Must be able to bend, stoop squat, reach and grasp
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia
Flexible to work varied shifts including nights, weekends, and holidays
Ability to communicate in English
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S
Preferred
Previous airline experience
Customer service experience in the hospitality industry
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
Company
Hawaiian Airlines
Hawaiian provides single-carrier service from the North America, Asia, Oceania and the South Pacific to the Hawaiian Islands.
Founded in 1929
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-12-03Acquired
2008-05-19IPO
Leadership Team
Jim Landers
Senior Vice President, Technical Operations
Lokesh Amaranayaka
Vice President
Recent News
2026-01-08
2026-01-05
2026-01-05
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