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PLACE · 4 weeks ago

Assistant Manager Retail Full Time

Clarksville, IN 47129

Full-time

Onsite

Mid Level

$17/hr - $17/hr

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. The Assistant General Manager will assist in overseeing gym operations to ensure an exceptional member experience and a financially successful club, including responsibilities in staff management, member service oversight, and facility maintenance.

Property ManagementPropTechReal EstateSoftware

Growth Opportunities

Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians

Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines

Assist with Staff Management and provide backup support to Club Manager as needed

Assist in scheduling and supervising staff

Member service oversight - Ensuring staff is providing a superior customer experience at all times

Assist in resolving or escalating employee issues or concerns

Involved in all front desk related activities

Answer phones in a friendly manner and assist callers with a variety of questions

New member sign-up

Take prospective members on tours

Facilitate all member requests, issues and questions

Assist in overseeing cleanliness and maintenance of facility

Assist in ordering of supplies using specific budget based on club requirements

Assist in tracking statistics and reports (weekly, monthly, and annually)

Backup support for any employee who is absent

Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status

Qualification

Customer service skillsSupervisory skillsCPR CertificationBasic computer proficiencyProblem resolution skillsDiplomacy skillsListening skillsEnthusiasmTeam leadership