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General Dynamics Information Technology · 2 days ago

Customer Service Support Specialist - TS/SCI with Polygraph

McLean, VA

Full-time

Onsite

Mid, Senior Level

$98K/yr - $132K/yr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government. As a Customer Service Support Specialist, you will be responsible for providing first and second-tier technical support, troubleshooting issues, and ensuring effective operation of IT systems.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Transform technology into opportunity as a Customer Service Support Specialist with GDIT

Help ensure today is safe and tomorrow is smarter

Provide first and second-tier problem solving support related to standard desktop hardware, software, and peripherals

Demonstrated experience with troubleshooting and the ability to resolve complex problems with maximum resourcefulness and speed using available resources

Demonstrated experience working independently to successfully resolve routine to complex technical problems in a fast-paced environment with minimal supervision

Experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies

Experience with transferring data between different systems

Experience with account administration and maintenance

Demonstrated experience working both independently and as part of a team, with effective interpersonal skills

Ability to communicate effectively orally and written to convey complex technical concepts and project information to various audiences, and to make recommendations on both current and emerging technologies and design approaches

Demonstrated experience with procedures to download secure communication keys and equipment

Experience installing computer peripherals and rebuilding workstations

Qualification

Lotus Notes AdministrationWindows troubleshootingActive DirectoryNetworking basicsO365 / OutlookPrinter troubleshootingTechnical SupportInterpersonal skillsProblem solvingCommunication skills

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

5+ years of related experience

US Citizenship Required

Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience

Windows troubleshooting

Active Directory

Networking basics

O365 / Outlook

Printer troubleshooting

Lotus Notes

First and second-tier problem solving support related to standard desktop hardware, software, and peripherals

Demonstrated experience with troubleshooting and the ability to resolve complex problems with maximum resourcefulness and speed using available resources

Demonstrated experience working independently to successfully resolve routine to complex technical problems in a fast-paced environment with minimal supervision

Experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies

Requirements management

Experience with transferring data between different systems

Security Clearance Level: TS/SCI with Polygraph

Preferred

Experience with account administration and maintenance

Demonstrated experience working both independently and as part of a team, with effective interpersonal skills

Demonstrated experience with procedures to download secure communication keys and equipment

Experience installing computer peripherals and rebuilding workstations

Benefits

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities including paid education and certifications

Rest and recharge with paid vacation and holidays

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees