Crown Castle · 4 hours ago
Network Operations Specialist
Phoenix, AZ
Full-time
Hybrid
Mid Level
$30.53/hr - $41.97/hr
3+ years expCrown Castle has been a leader in shared communications infrastructure for over three decades, connecting communities and businesses through reliable voice and data services. The Network Operations Specialist will assist Field Operations Managers in managing technician workloads, coordinating installations, and ensuring effective communication with customers throughout the process.
InternetMobileTelecommunicationsWireless
Responsibilities
Track all new orders, research CRM to determine services which are ready for installation
Build installation schedule in the scheduling system and confirm with customer for scheduled installations and ensure consistent customer communication throughout installation process
Modify work schedules as required to accommodate trouble tickets, emergency reprioritization and balance technician workload
Coordinate access to Customer locations, POPs, Data Centers, Hubs, Pedestals, FTTCS, FTTSS, and FTTB locations
Obtain required documents and maintain access procedures, update in CRM and ServiceNOW
Work with Risk Management to obtain and maintain Certificates of Insurance for 3rd party facilities
Review DLR’s to determine scope of work required to assign tasks in CRM
Log into Customer Premise Equipment (CPE) to determine if records match current configuration of the gear
Assign installation assignments via CRM, update assignment notes and assist the Field in obtaining material required for the assignment
Work with Provisioning and Fiber Construction when required for record updates
Support CRM and ServiceNow close out process
Manage Crown Castle personnel and GC’s to complete operation tasks and projects that extend beyond the normal scope of Field Operations
Manage large customer premises equipment installations, including documentation, materials, scheduling and Test/Turn-up activities
Plan and manage projects for alarm monitoring for hubs/buildings and ancillary equipment
Liaison for Field Operations for Fiber relocation projects
Coordinate pole transfers and modification
Manage other projects that affect small cell and enterprise customers
Liaison with Implementation to track current and future builds
Liaison between Fiber Construction to track all temporary fiber repairs until made permanent
Review, evaluate and document Field Operations processes
Coordinate customers’ processes and procedures (I.E. VAST, NFSD Portal, Sprint CHAT) to facilitate timely repairs and adequate sparing
Qualification
Required
Diploma or General Education Degree (GED) or equivalent H.S
Previous experience in telecommunications industry
Experience working with Excel, Microsoft Word, Microsoft Teams
3+ Years working for a telecommunications company
Prior Dispatch Experience
Prior Project Management Experience
Preferred
Associate's Degree (AA)
Project Coordination experience
Benefits
Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
10 company holidays plus 2 floating holiday.
All offices provide free beverages and snacks.
Company
Crown Castle
Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.
1001-5000 employees
H1B Sponsorship
Crown Castle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (17)
2023 (22)
2022 (22)
2021 (16)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$2.83B2024-08-01Post Ipo Debt· $1.25B
2023-12-04Post Ipo Debt· $1.49B
2001-04-25IPO
Leadership Team
Cathy Piche
EVP-COO Tower
Daniel Schlanger
Senior Vice President
Recent News
2025-12-03
2025-12-02
2025-11-14
Company data provided by crunchbase