Nazdar Company ยท 4 days ago
Bilingual Customer Service Representative
United States
Full-time
Remote
Mid Level
3+ years expNazdar Company, a leading ink manufacturer with over 100 years in the business, is seeking a Bilingual Customer Service Representative. This role involves providing exceptional customer service to international clients, handling inquiries, processing orders, and ensuring timely follow-up with customers.
Printing
Responsibilities
Acting as the first point of contact for customer and sales team inquiries
Processing customer requests for proformas and orders, pricing and shipping quotes, availability and other information received via email, fax, phone for products and services
Working with production, export shipping, color matching and transportation companies to establish a timeline for deliveries
Interpreting and responding to correspondence from existing and potential international customers and distributors
Preparing necessary export documentation
Timely follow-up to customers upon order shipment with all pertinent export documentation and shipping details
Making best use of all resources/tools and technology to identify, research and resolve customer issues
Participating in ongoing training and engaging in self-development to stay abreast of product, service, technology and process/policy changes
Recommending process improvements to improve service, efficiency and accuracy
Building positive and cooperative relationships with customers and coworkers
Meeting or exceeding required attendance, schedule adherence, quality and other productivity related goals
Assisting with other duties as directed by supervisor
Performs job according to pre-established safety, quality, and efficiency standard operating procedures
Qualification
Required
Bilingual in English and Spanish
Minimum High School Education or equivalent (GED) required
Strong proficiency in Microsoft Excel, Word, and Outlook
Previous experience working with an ERP or CRM and the ability to learn new systems
Minimum of three to five years of superior customer service experience, preferably international
Ability to learn new technology and tasks quickly
Preferred
One to three years direct experience in a printing environment is a plus
Knowledge of export documentation and international shipping preferred
Benefits
Medical
Dental
Vision
401(k)
Life insurance
Flexible spending account options
Paid short-term and long-term disability
Paid time off
Paid Company holidays
Company
Nazdar Company
Nazdar, headquartered in Shawnee, KS, is a leading manufacturer of screen printing, wide format digital and flexographic inks, and a distributor of printing supplies worldwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shaun Pan
Vice President, Chief Strategy Officer
Company data provided by crunchbase