Compassus ยท 4 hours ago
Technology Support Analyst
Brentwood, TN
Full-time
Onsite
Entry, Mid Level
2+ years expCompassus is committed to providing compassionate care and is seeking a Technology Support Analyst to enhance their Patient Management Software. This role focuses on delivering exceptional end-user support, resolving technical issues, and collaborating with project teams to optimize system performance.
Elder CareHealth CareTherapeutics
Responsibilities
Provides responsive and effective end-user support for the organization's Patient Management Software, addressing queries, errors, and problems promptly
Responds to inquiries with a meticulous approach, documenting and following through to resolve issues in a timely manner
Assists in creating user documentation and maintaining functional training materials, contributing to the knowledge base for end users
Conducts training sessions in both classroom and web-based environments
Assists in the installation of upgrades to Patient Management Software under the direction of a supervisor
Tests enhancements provided by the software vendor to verify correct workflows and process logic
Collaborates with the software vendor to address complex problems, working towards effective resolutions for end users
Establishes timelines and collaborates with various project teams across departments, ensuring alignment with organizational objectives
Acts as a liaison between team members and functional area management, fostering clear communication channels
Monitors and reports on the performance of systems, proactively identifying areas for improvement
Oversees small and intermediate projects, ensuring timely completion and adherence to project goals
Assists in coordinating the delivery of new enhancements to users, ensuring a smooth integration process
On call support and performs other duties as assigned
Qualification
Required
Bachelor's degree in related field highly preferred
Two (2) to five (5) years of related experience desired. An equivalent combination of education and relevant experience may be considered
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentage
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties
Strong written and verbal communications
Ability to understand, read, write, and speak English
Proficiency in Cerner, Desktop, Microsoft Office, LAN, and WAN environments
Must be proficient in Crystal reporting tools
Knowledge of application support
Preferred
Experience in health care and clinical billing systems preferred
Knowledge plus experience with application support and end user support in vendor applications preferred
Benefits
Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
Career Development: Access leadership pathways, mentorship, and personalized professional development.
Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
Company
Compassus
Compassus provides hospice, home health, home infusion, and palliative care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael J. Asselta
Chief Executive Officer
Recent News
2025-10-14
2025-10-04
Fierce Healthcare
2025-04-23
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