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MVB Bank · 1 day ago

Program Administration Analyst, Fin Tech

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

MVB Bank is an innovative financial holding company providing services to individuals and corporate clients in the Mid-Atlantic region and to Fintech, Payment, and Gaming clients throughout the United States. The Program Administration Analyst role involves daily reporting and investigation of program activities to ensure alignment with bank expectations, as well as communication with various team members regarding department activities.

BankingCommercial LendingEmployee BenefitsFinancial ServicesFinTechWealth Management

Responsibilities

Evaluates and determines appropriate action on alerts from a variety of report types by analyzing account/program details and transactional activity to determine if the activity is in accordance with the program use case or warrants further review

Assesses cardholder account risk using processor systems, internal search tools, web searches, and queries to make informed judgements about programs attributes and transactional patterns

Clears or blocks the account for documentation request, notes the account, and follows up on all blocked accounts until resolution in accordance with bank procedures

Completes Unusual Activity Referral forms and submits them to FinCrime Unit or Fraud if necessary, according to department procedures

Monitors department email inbox and respond to customer documentation submissions and inquires

Analyzes and decides on responses to Visa/MC Fraud Alerts and Safety Net notifications based on assessment and program requirements

Determines and manages appropriate documentation and record keeping based on case-specific factors and regulatory compliance needs

Resolves customer concerns through outbound and inbound calls by assessing program issues and determining appropriate solutions or escalation paths

Identifies improvement opportunities and recommends new or modified monitoring reports by evaluating trends and assessing program-specific needs against program structure and parameters