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Finastra · 1 week ago

Strategic Account Management Senior Executive

New York, United States

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Finastra is a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. As a Strategic Account Management Senior Executive, you will focus on managing and growing strategic accounts for existing customers within the Corporate Lending solutions, ensuring customer satisfaction, retention, and expansion by addressing their specific needs and challenges.

Financial ServicesFinTechInformation Technology

No H1B

Responsibilities

Develop and manage a strategic account plan for existing customers to ensure customer satisfaction and retention

Identify opportunities for account growth and work to expand the relationship with existing customers

Analyze the financial position and challenges of existing customers to determine the most effective account management approach

Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments

Use a consultative approach to develop account plans and identify specific needs for each customer

Ensure customer needs are met and address any issues or concerns promptly

Maintain appropriate account management activity to ensure a healthy pipeline of opportunities

Ensure and maintain accurate account forecasting data in the sales reporting system for effective opportunity management and reporting

Develop and maintain strong relationships with key stakeholders within existing customer accounts

Participate in user group meetings and trade shows as approved

Stay abreast of current industry trends, competitors, and new company products and services

Perform other duties as assigned

Qualification

Account management experienceCorporate Lending solutionsC-level relationship managementConsultative approachPresentation skillsNegotiation skillsInterpersonal communicationWritten communicationResults-oriented

Required

10+ years of successful account management experience representing enterprise software, SaaS, or FinTech solutions

Experience managing relationships with C-level executives

Significant knowledge of Corporate Lending solutions and Domain

Relationship and consultative account management experience

Ability to acquire in-depth knowledge of a client's business, identifying challenges and opportunities, and positioning solutions to address those needs

Demonstrates deep product and industry knowledge, including market trends and competitive intelligence

Exceptional written, verbal, and interpersonal communication skills with stakeholders

Superior presentation skills

Ability to present compellingly and negotiate complex deals

Proven ability to articulate value proposition and ROI

Proven ability to manage accounts with multiple decision-makers

Proven ability to manage internal resources to support the account

Proven record of building and managing account plans and achieving/exceeding targets

Proven record of matching customers' needs with solutions

Responsive, reliable, and results-oriented

Bachelor's degree or equivalent experience

Benefits

Enjoy unlimited vacation, based on your location and business priorities.

Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits

Benefit from paid time off for volunteering and donation matching.

Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Access online learning and accredited courses through our Skills & Career Navigator tool.

Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

Specific benefits may vary by location.