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Lockton · 12 hours ago

Senior Account Manager- Employee Benefits

Denver, CO

Full-time

Onsite

Mid, Senior Level

3+ years exp

Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service.

Auto InsuranceInsuranceRisk Management

Responsibilities

Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support

Use discretion and independent judgment to analyze industry trends and provide related guidance to clients

Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients

Develop financial models and reports for clients and senior team members. Provide interpretation, implications of analysis, and actionable recommendations

Participate in client strategy and renewal meetings to understand client expectations and ensure that the results align with our commitments

Lead the marketing of all product lines, develop presentation of results and present results, with oversight

Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation

Participate in negotiations with carriers for new and renewal quotes. Prepare renewal presentation and present results, with oversight

Analyze quotes to determine appropriate recommendations and ensure adequate coverage for clients

Identify gaps in coverage or cross-sell opportunities and provide related recommendations

Lead implementation, communications, and open enrollment activities to ensure a successful renewal process

Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes, as directed, with timely responses

Establish and maintain relationships with clients, carriers, and other vendors

Research and understand industry trends, carrier product offerings, and governmental regulations

Educate clients on compliance and regulatory matters

Mentor and train junior-level staff, fostering a collaborative and supportive work environment

Perform other responsibilities and duties as needed to support the team and clients

Qualification

Client services experienceBrokerage/commercial insuranceFinancial modelingMicrosoft Office SuiteUnderstanding regulationsAttention to detailOrganizational skillsTeamworkVerbal communicationWritten communicationInterpersonal skills

Required

Bachelor's Degree in Business Administration or a related field, or equivalent years of experience

Typically, three or more years of client services experience is required

Demonstrates strong working knowledge and experience within the brokerage/commercial insurance industry

Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)

Strong attention to detail and organizational skills to prioritize heavy workloads and meet time-sensitive deadlines

Ability to work in a team environment and manage multiple tasks & projects with competing deadlines

Understands industry trends and governmental regulations

Ability to attend industry training sessions and complete continuing education requirements as needed

Readiness to expand knowledge and effectiveness in the insurance industry through extended education beyond continuing education requirements

Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information

Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner

Ability to work outside of regular business hours and travel by automobile and aircraft, with the possibility of being away from home for more than one day and night

Legally able to work in the United States