La-Z-Boy Incorporated · 2 days ago
Design Lead
Newnan, GA
Full-time
Onsite
Mid Level
3+ years expLa-Z-Boy Incorporated is an industry leading organization focused on transforming comfort for clients. The Design Lead role involves creating exceptional design experiences for customers, collaborating with them to understand their needs, and overseeing the implementation of design plans in a retail environment.
FurnitureManufacturingSales
Responsibilities
Meet or exceed daily and monthly store GOAL by team selling
Execute the Comfort Compass process with every customer
Maintain and surpass the store’s minimum average ticket
Maintain and surpass the store’s minimum DPC, IH, and TLA percentage
Consistently assist consumers each day by team selling
Execute drive-bys, crash the party, and third-party endorsements with your fellow sales team
Assist and encourage sketching with your fellow sales team
Assist with fabric and/or leather and TLA selections with consumers
Encourage in-home design consultations
Help overcome objections that lead to the consumer making a buying decision
Accept appropriate intervention when needed from Sales Manager, Sales Lead, District Sales Manager, Director of Design, and/or President of Sales to execute our team selling culture
Review daily goal analysis daily and be familiar with the current sales stats
Ensure comfort guides are filled out including a sketch of the consumer’s room
Enter all prospect information daily into the CRM (Door Counts / Trackwell)
Submit all properly completed design forms to the Director of Design
Participate in training, coaching, and meetings with the Director of Design
Attend monthly meetings with the Sales Manager, District Sales Manager, and/or Sales Lead to identify performance gaps and coaching opportunities
The Design Lead is expected to assist the sales team with achieving daily/monthly store GOAL
The Design Lead is expected to assist the sales team to maintain the store’s minimum TLA percentage
The Design Lead is responsible for maintaining the appearance of the store, stockroom, and break room
The Design Lead is responsible for maintaining the appearance of the vignettes and all areas of merchandising
The Design Lead is responsible for completing all LMS training and their personal training calendar
The Design Lead is expected to be an expert on LZB’s 3D Room Planner
Maintain accurate notes in the CRM (Door Counts / Trackwell), Use action item tool and update notes with each contact follow-up
Provide customers with both an as purchased and as designed mood board
Send every IHD client buyer and non-buyer a personalized thank you card
Review past IHD projects for new opportunities and communicate with clients regularly
Maintain a portfolio of IHD projects to share with prospective clients and showcase designer talent
Create an IHD Design Lead bio
Be an expert in every upholstery category
Be an expert in every TLA and case goods category
Be an expert in fabric and leather
Be an expert in custom order options, i.e.: fringe, cords, finishes, etc
Be an expert in furniture romance terms
Be an expert in the selling process (PSS)
Be an expert in price list information
Be an expert in all LZB Upholstery product catalogs
Be an expert in all bedroom and dining room catalogs
Be an expert in area rug construction
Designer file drawers and/or electronic files are to be up-to-date and always organized
Keep accessory back-room area organized and uncluttered daily
Openly communicate floor merchandising needs to the Sales Manager, Merchandising Director, or Visual Coordinator
Train all new hires in the IHD process within their first 30 days
Lead Saturday morning training at least once per month
Assist Sales Consultant team with their weekly training and give one-on-one assistance and coaching
Understand and follow all company policies and procedures
Arrive at least 10 minutes early to prepare for work
Clock in upon arrival and clock out at end of shift. Clock in/out for any meal breaks
Attend and participate in all company training, store staff meetings, and companywide sales rally meetings
Complete all sales paperwork and customer service issues in an accurate and timely manner
Respond to questions regarding sales and return policy, LA-Z-BOY warranty/service, and direct customers to the appropriate department as required
Understand and follow the Terms & Conditions policy on our sales receipt
Ensure open sales have proper deposits and documentation
Schedule pick-ups and deliveries in compliance with procedures
Accurately verify weekly ISTs and alert all applicable departments when something is incorrect/incomplete/missing on the IST
Utilize company systems to answer questions regarding sales balances and inventory availability
Always update customer accounts by inputting notes in RMS Sales/Delivery notes
Assure that all company assets, daily receipts, and cash are always secure
Follow all safety and security rules
Qualification
Required
Possess excellent communication skills and the ability to collaborate effectively with others
Effectively create interior designs using 2D and 3D floor planning software
Demonstrate good product knowledge
Ability to build and explain storyboards
Showcase a creative flair and an eye for quality and design
Maintain awareness of changing trends and design techniques
Exhibit a high degree of professional excellence characterized by sound judgment, initiative, and high standards of ethics
Have reliable transportation, a valid Driver's License, and acceptable automobile insurance
Able to work evenings, weekends, and holidays as required in a successful retail environment
Capable of working independently with minimal supervision
Bachelor of Interior Design, BA, BS or BFA
A minimum of 3 years' experience in furniture retailing and/or Interior Design field
Proficient with floor planning software (2D and 3D)
Preferred
ASID, CQRID, or IDS certified preferred
Benefits
Medical
Vision
Dental and Basic Life Insurance available
401k retirement plan with company match of up to 6%
Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
Company
La-Z-Boy Incorporated
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1987-08-20IPO
Leadership Team
Melinda Whittington
President and CEO
Recent News
2025-12-10
La-Z-Boy Incorporated
2025-11-04
Company data provided by crunchbase