Patterson Companies, Inc. · 3 weeks ago
Support Specialist - Tier 1 (Remote)
United States
Full-time
Remote
Entry Level
$15.19/hr - $18.65/hr
2+ years expPatterson Companies, Inc. is a partner that values a people-first culture and professional growth. The Support Specialist - Tier I is responsible for providing technical support to customers via inbound and outbound calls, documenting inquiries, and ensuring a positive customer experience.
Health CareMedical DeviceVeterinary
Responsibilities
Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
Utilize all equipment and resources provided to perform the job at the highest proficiency
Meet or exceed department performance metrics
Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
Follow established department processes and procedures
Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
Follow schedule in workforce system(s) utilizing proper time management procedures
Comply with Company and department policies and standards; performs other duties as assigned
Qualification
Required
High School Diploma or Equivalent
1 year customer service experience
1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting
2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
Strong customer service orientation
Excellent written and verbal communication skills
Ability to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers
Ability to Type 50+ WPM
Ability to learn new content related to systems, products, and applications quickly
Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently
Ability to properly manage time adhering to schedules
Ability to work with customer data and ensure proper protocols are taken to prevent data loss
Demonstrated reliability through attendance and punctuality
Ability to communicate with customers, peers, and leaders following Patterson's Code of Conduct and core values of passionate, focused, people first, and always advancing
Preferred
Associate's Degree
Technical certifications
2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting
Benefits
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program.
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
Company
Patterson Companies, Inc.
Patterson strengthens the oral and animal health markets in North America and the United Kingdom.
5001-10000 employees
H1B Sponsorship
Patterson Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (4)
2022 (8)
2021 (7)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-12-11Acquired
1992-11-06IPO
Leadership Team
Mark S. Walchirk
President and CEO
Tony Pellerin
Vice President, Strategy / Corporate Development / M&A
Recent News
Morningstar.com
2026-01-07
2025-08-29
Company data provided by crunchbase