Huntington Beach Harley-Davidson · 3 weeks ago
Service Advisor/Writer
Westminster, CA
Full-time
Onsite
New Grad, Entry LevelHuntington Beach Harley-Davidson is seeking a Service Advisor to manage customer vehicle intakes and diagnose service needs. The role involves communicating job status to customers, ensuring quality service, and upselling additional services.
Automotive
Responsibilities
Ensure that repair orders are complete, legible and clearly described on the repair order
Estimate costs and completion times at point of sale. Clearly communicate them to customer
Review work-in-progress to ensure quality and timeliness
Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used
Make estimates for internal and wreck repairs with the assistance of the Service Manager
Forward all customer paid, warranty, and internal repair orders
Greet customer immediately, in a courteous and friendly manner
Handle telephone transactions quickly, and courteously
Notify customers ASAP of any changes, delays, or additional work needed
Upsell additional services that would benefit the customer and their overall riding experience
Handle customer complaints reasonably, showing empathy and a positive attitude
Give special attention to repeat repairs to ensure the situation is corrected
Ensure customer’ vehicle is cleaner than when it was dropped off
Perform other related duties as assigned or requested
Qualification
Required
Outgoing, friendly personality and superior communication and customer service skills
Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them
Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet
Maintain a positive attitude and relationship with all other employees
Capable of pushing and loading motorcycles
High school diploma or equivalent
Valid driver's license and motorcycle endorsement
Passion for the motorcycling lifestyle and riding community
Attention to detail
High energy level needed
Ability to work a flexible schedule including weekends, Holidays, and evenings
Proficient in meeting deadlines on a timely manner
Preferred
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus
Company
Huntington Beach Harley-Davidson
Huntington Beach Harley-Davidson located in Orange County, is a leading Harley-Davidson motorcycle dealership offering new and pre-owned Harleys, riding gear, genuine Harley-Davidson Parts, accessories, Authorized Harley-Davidson service and over 100 biker events a year! Check out our Facebook: https://www.facebook.com/HBharleydavidson/
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Glen Espinoza, MM, CPA
Managing Partner
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