SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties ยท 1 month ago
Cleaning and Restoration Service Supervisor
Santa Clarita, CA 91355
Full-time
Onsite
Entry, Mid Level
$24/hr - $30/hr
1+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is dedicated to helping customers in their greatest moments of need by repairing and restoring homes and businesses. The Restoration Supervisor is responsible for overseeing restoration projects, managing field crews, ensuring customer satisfaction, and maintaining a safe job site while upholding the SERVPRO brand standards.
Responsibilities
Serve as the primary on-site customer contact, maintaining a professional appearance and demeanor
Clearly explain the restoration process, inspection findings, and documentation to customers
Conduct quality control inspections; take corrective measures as necessary
Perform walk-throughs and obtain customer signatures on Certificates of Satisfaction
Ensure a positive customer experience and promote overall satisfaction
Coordinate and perform production processes per work orders and schedules
Lead job site activities, including staging, demolition, extraction, drying, and cleaning
Perform initial inspections, determine scope of work, drying goals, and assess salvageability
Monitor drying conditions, adjust equipment, and document progress
Use equipment efficiently and ensure proper handling and protection of jobsite materials
Make decisions in the field to adjust project execution based on changing conditions
Communicate clear expectations to production technicians and supervise daily activities
Direct crew setup, cleanup, and task delegation for each phase of work
Coach and train technicians on proper mitigation and remediation techniques
Identify skill gaps and provide feedback to management for technician development
Identify jobsite hazards and implement safety controls for both occupants and workers
Ensure crew adherence to SERVPRO safety policies and applicable OSHA standards
Enforce use of proper PPE and safety procedures throughout the job cycle
Accurately document the scope of work, measurements, photos, and job diaries
Monitor and log drying progress using industry-standard tools and methods
Maintain detailed and compliant job files to support service delivery and billing
Manage labor and consumable usage efficiently to control project costs
Ensure equipment and tools are cleaned, maintained, and stored properly
Perform assigned vehicle and equipment maintenance on daily, weekly, and monthly schedules
Oversee facility and grounds maintenance tasks as assigned
Continue developing expertise in restoration procedures, tools, products, and standards
Communicate effectively with managers and office staff regarding project status and concerns
Perform other related tasks or duties as assigned by leadership
Qualification
Required
High school diploma or GED required
Minimum of 1 year experience in restoration, cleaning, or construction required
Strong written and verbal communication skills
Preferred
Supervisory experience preferred
IICRC certification(s) preferred
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Training & development
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase