Gosiger · 1 month ago
Parts Analyst
Warrendale, PA
Full-time
Onsite
New Grad, Entry LevelGosiger is seeking a Parts Analyst to assist with daily activities related to customer orders for aftermarket parts and provide technical support. The role involves receiving inquiries, creating sales orders, managing returned goods, and ensuring efficient processes for customer interactions.
Industrial AutomationIndustrial ManufacturingManufacturingMechanical EngineeringRobotics
Responsibilities
Receive customer’s incoming parts inquires. Assist with the proper identification of parts. Work with vendors as required gathering the necessary information to provide a quotation for price and delivery
Create customer sales order (and matching purchase order if a drop ship) in the service management business system
Enter sales order in the vendor’s business system for those vendors that require us to work with them electronically
Process paperwork according to the department and vendor specific guidelines (faxing PO’s, filing closed orders, etc.)
Assist customers with open order inquires. Keep up to date with open vendor purchase orders
Manage returned goods. Issue RMA numbers to customers and process internal return forms
Participate in the rotation to provide after-hours customer support in accordance with the division’s policy
Assist as needed in receiving picking and packing inventory pats to fulfill orders
Keep work area neat and orderly, maintaining a clean work environment
Continuously review current processes and procedures that make it easy for internal/external customers to do business with department/division. Ensures processes and procedures allow efficiency in work performed
Based on business need, assists, supports and/or performs other job functions within department or other work area’s within scope and ability
Responsible for maintaining current technical, interpersonal, and communication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material
Qualification
Required
Must have high school education or equivalent experience
Formal technical training is desired
Have a basic mechanical/electrical/hydraulic aptitude with a willingness to learn
Must have or be able to develop the technical knowledge required to be able to identify parts for the specific lines that Gosiger represents
Must have good organizational skills with a demonstrated propensity for attention to detail and customer satisfaction
Good interpersonal communication skills
Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers
Must have basic computer skills needed to manipulate job-related software/programs
Must be able to travel by vehicle or plane, and be away from home for approximately 1 week up to 4 times per year
Must be able to participate as a member of the team in the on call rotation with requirement to occasionally perform duties at night and on weekends
Company
Gosiger
Gosiger distribute CNC machine tools.
Founded in 1922
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Roger O'Connor
Executive Vice President Aftermarket and Automation
Recent News
Modern Machine Shop
2023-12-26
Modern Machine Shop
2023-12-26
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