University of Rochester · 3 months ago
Self-Pay Collection Rep II
Rochester, New York Metropolitan Area
Full-time
Onsite
Entry, Mid Level
$18.71/hr - $25.27/hr
2+ years expThe University of Rochester is dedicated to the values of equity, leadership, and integrity. They are seeking a Self-Pay Collection Rep II to maintain account records, resolve billing issues, and assist patients with inquiries related to their financial accounts.
Health CareMedicalUniversities
Responsibilities
Maintains account records, such as payments, rebates, and reversals, and may set up alternative pay plans. May also be responsible for reviewing and resolving third party payer issues
Reviews reports of unbilled cash claims, self-pay plans not final billed, hold bill worklists, statement edits, credit balances, self-pay greater than $10,000, faith-based reports, and budget plans. Works reports and work lists as needed to decrease the amount of unbilled self-pay visits and ensure timely billing to patients. Ensures all hold bills are resolved within 30 days of hold
Reviews and resolves credit balances related to self-pay accounts to decrease the amount of credit balances currently in the self-pay receivables. Reviews patient accounts for outstanding credit transfers. Creates appropriate refund spreadsheets to have refunds transferred, transfers payments between visits, and transfers balances between plans to resolve off-setting balances
Receives incoming patient inquiries and completes necessary follow up activities based on the inquiry received from internal and external customers. Completes follow up, including initiating insurance billing, explaining the balances shown on a patient statement and the processes for further review, advising callers about payments options, and working with other areas to determine accuracy of balances shown
Initiates outgoing calls to customers regarding outstanding balances based on a dollar threshold and resolves these balances by making further recommendations for collection agency referral, presumptive financial assistance, insurance billing, and other recommendations to resolve accounts
Acts as backup for the collection agency liaison to provide cross coverage, including estate claim verification, settlement offers for collection agency accounts, bankruptcy filings and resolution, and review of disputes from collection agency referrals
Other duties as assigned
Qualification
Required
Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience
Company
University of Rochester
The University of Rochester is a private research university located in Rochester, New York.
10001+ employees
H1B Sponsorship
University of Rochester has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (126)
2023 (130)
2022 (106)
2021 (100)
2020 (92)
Funding
Current Stage
Late StageTotal Funding
$20.43MKey Investors
National Science FoundationUnitedHealthcareSociety to Improve Diagnosis in Medicine
2023-09-25Grant· $18M
2023-07-26Grant· $0.07M
2022-09-20Grant· $0.05M
Leadership Team
David Linehan
Chief Executive Officer
Recent News
2025-12-04
Company data provided by crunchbase