HOM Furniture · 2 months ago
IS Support Tech I
Coon Rapids, MN
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrHOM Furniture is a company that provides various services and support to its employees. They are seeking an IS Support Tech I to serve as the point of contact for technical support and troubleshooting, assisting employees with hardware and software issues.
E-CommerceRetail
Responsibilities
The IS Support Tech serves as the point of contact for technical support and troubleshooting for HOM Furniture employees. IS Support Techs answer, evaluate, and prioritize incoming phone, voice mail, email, and in person requests for assistance
To determine the cause of the technical issue, IS Support Techs lead users through diagnostic procedures and collect information about the problem. IS Support Techs determine whether problems encountered are caused by software or hardware errors and work to solve them
The IS Support Tech installs personal computers, software, and peripheral equipment for users
Writes and revises training manual and procedures
Other duties as assigned
Qualification
Required
High school diploma or GED required
Must be able to communicate effectively both verbally and in writing
Preferred
Hands on experience with installing and upgrading software and hardware is preferred
Benefits
Paid Time Off- 20 Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Company
HOM Furniture
HOM Furniture is furniture retailer serving customers.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Johansen
President and CEO
Recent News
2025-05-10
2025-02-22
Company data provided by crunchbase