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Acadia Insurance (a Berkley Company) · 3 weeks ago

Underwriting Assistant Supervisor

VA, Glen Allen - 4820 Lake Brook - Suite 200

Full-time

Hybrid

Senior Level

5+ years exp

Verus Specialty Insurance, a member of the W.R. Berkley Corporation, is a leading provider in the Excess and Surplus Lines industry. The Supervisor, Underwriting Support will oversee a team of Underwriting Assistants, providing leadership, training, and support to ensure departmental goals are met and performance is optimized.

Commercial InsuranceInsurance

No H1B

Responsibilities

Team leadership & Development including supervising, mentoring, coaching and training

Conduct regular performance evaluations, aligning employees to ensure that performance is aligned with company goals and values

Implement, track, develop and support all training needs; provide coaching when needed

Monitor team performance and work closely with senior leaders to ensure department goals and objectives are being achieved, delivering performance improvement needs, with a sense of urgency

Prioritize, analyze and execute on all tasks assigned

Delegate tasks and company initiatives effectively

Set clear team goals and service level agreements

Partners with senior leadership across the enterprise to identify and prioritize initiatives for the department’s strategic plans

Serve as a liaison between Underwriting Assistants, Underwriters, Operations, IT and other departments

Review and resolve escalated issues with a strong sense of urgency, providing end- to- end solutions

Oversee day-to-day UA operations and performance by way of Quality Control

Assist with creating, maintaining, monitoring process and workflow documentation

Conducts Underwriting Assistant file audits to determine training needs and validate compliance with Underwriting Assistant guidelines and authority

Resolve complex, escalated issues regarding account handling and client interactions

Utilize data analytics to accurately assess and report upon SLA’s, SOP’s, vendor statistics, etc

Assists with vendor management

Model behavior that encourages collaboration, teamwork, and open communication

Demonstrate understanding of the structure of Verus and the workflow for each and every department, for which the underwriting assistant team supports

Identify departmental training needs both individually and collectively

Actively participate in various system initiatives including but not limited to: Testing, Requirements Input, Serving as a subject matter expert for rollout

Qualification

Performance metricsData analyticsTeam leadershipMicrosoft OfficeProblem-solvingCurious learningCommunication skillsInterpersonal skillsCritical thinking

Required

5 years of experience as a Team Leader and/or equivalent work experience

In-depth knowledge of performance metrics

Proficient in Microsoft Office Apps, Outlook and etc

Sense of ownership and pride in your performance and its impact on the company's success

Critical thinker and problem-solving skills

Team player, leadership skills

Independent and curious learning style

Strong written/oral communication skills, which includes complete thought process and solution driven delivery

Ability to drive team collaboration

Ability to meet deadlines and deliver results in a timely fashion

Ability to serve and master a multi-faceted environment

Effective interpersonal and communication skills, written and oral

Ability to empathize but communicate expectations and provide strategy to help employees meet expected results

Ability to manage many competing responsibilities while at the same time seeing the impact of decisions on multiple employees with differing perspectives

Strong analytical skills