This job has closed.

Unison Risk Advisors · 4 weeks ago

Client Care Specialist, Employee Benefits

United States

Full-time

Remote

Mid Level

3+ years exp

Unison Risk Advisors is seeking a Client Care Specialist to address employer health benefit issues for employee Benefits clients. The role involves resolving enrollment and termination issues, claims, acting as a liaison with insurance partners, and maintaining client relationships while providing exceptional service.

Financial ServicesInsuranceProperty Insurance

Responsibilities

Works directly with clients to answer questions and resolve their issues, and loads activities into CRM Database (Epic)

Resolves enrollment and termination issues

Answers questions relating to legislation and benefit laws regarding HIPAA, COBRA, and FMLA

Updates internal systems such as Epic upon group renewal

Introduces their role to all new key contacts to build solid relationships and meets existing contacts as needed to further enhance relationship

Maintains a full book of business while continuing to provide A+ service

Utilizes MS Outlook, Excel, Word and other Microsoft Applications

Follows EBS internal color-coded outlook organization standard operating procedures

Follows internal call back standard operating procedures and email response time

Qualification

Insurance experienceClaims resolutionBenefits administrationCRM Database (Epic)Microsoft OfficeProblem-solving skillsOrganizational skillsCommunication skillsTeamworkSelf-starter

Required

Self-starter and quick learner

Excellent problem-solving skills. Persistent to achieve the end result—resolution

Strong organizational skills, including daily prioritizing and logical thinking

Service-oriented; kind, compassionate, and willing to work hard on another person's behalf

Good communication skills, written, verbally and over the phone. Clarity and accuracy are key attributes

Excellent phone skills, responsiveness, empathetic, and honesty with the information to be shared

Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience are also beneficial) and able to learn new systems and programs, such as Sales Force

Able to manage multiple projects simultaneously and successfully

Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and share successes throughout the company

Shares ideas for improvement which are oriented around solutions and blameless problem solving

Pass the Maryland State Life & Health exam within the first 90 days of employment

Fulfill Maryland State Continuing Education (CE) requirements annually

Participate in internal training sessions and other professional development opportunities as needed

Knowledge of Microsoft Office with an emphasis on Outlook and Excel

Valid Driver's License

Preferred

Insurance experience preferred; at least 3 years of work experience (claims resolution, benefits administration, health insurance customer service, etc.)

College degree preferred

There are no physical requirements for the position