Software Support Analyst I jobs in United States
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i3-Milestone ยท 3 weeks ago

Software Support Analyst I

positionShreveport, LA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

i3-Milestone is a company seeking a Software Support Analyst I to provide front-line technical support for their proprietary software applications. The role involves troubleshooting application issues, building relationships with clients, and training new clients on software applications.

Customer ServiceEnergy

Responsibilities

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients
Build and maintain effective relationships with team members, management, in-house software developers and clients
Identify, troubleshoot and resolve application issues
Communicate and escalate issues that cannot be resolved to the appropriate team member(s)
Document all reported issues and task details; analyze gathered data
Deploy and provide training on software applications to new clients and new versions to current clients

Qualification

Troubleshooting skillsTechnical supportCommunication skillsComputer conceptsWorkload management

Required

High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively

Company

i3-Milestone

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Utilities today are seeking to reach their customers in varying ways that meet the customer where they are.
dateFounded in 2002
location
Plantation, Florida, USA
people-size51-200 employees
web-link
https://www.musiusa.com

Funding

Current Stage
Growth Stage

Leadership Team

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Ram Kasarla
Owner
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Company data provided by crunchbase