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Stefanini North America and APAC · 2 hours ago

Deskside Technician I

New York, NY

Full-time

Onsite

Entry Level

2+ years exp

Stefanini North America and APAC is a global provider of IT services, including application development and outsourcing. The Deskside Technician I role involves providing hardware and software support services to clients, diagnosing system failures, and ensuring connectivity to the network.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Provide hardware/software support services to onsite client including break/fix

Implement virus detection and eradication procedures

Diagnose end-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Provide hardware/software support services to onsite client including break/fix

Implement virus detection and eradication procedures

Diagnose end-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Qualification

Windows 10/11 supportApple OS supportActive DirectoryDell & Mac hardwareMicrosoft Office 2016+VPN experienceQuality Customer ServiceBasic printer supportTroubleshooting wireless issuesSymantec products

Required

Reliable daily transportation/commute strategy and ability to be onsite before the start of their 8am-5pm shift

2+ years corporate desk side support experience with strong emphasis supporting Windows 10/11 and Apple OS devices

Experience troubleshooting and replacing hardware on Dell & Mac PCs

Experience using Active Directory

Experience supporting Microsoft Office 2016+

Experience troubleshooting wireless connectivity issues

Quality Customer Service skills

VPN experience

Experience with basic hardware printer support

Experience with Symantec productions including Endpoint Protection, BitLocker, SCCM, and RDP, BitLocker and Apple File Vault issues

Preferred

2+ Mac support experience preferred

Benefits

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)