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YMCA of the USA · 3 weeks ago

Program Manager - Youth, Family & Community

Seattle, WA

Full-time

Onsite

Mid Level

$32/hr - $36/hr

3+ years exp

YMCA is dedicated to shaping the future of youth, families, and communities across Greater Seattle. The Program Manager will support the development and delivery of the Youth, Family, and Community Services plan by designing, implementing, and evaluating programs that meet community needs, while ensuring program quality and consistency through collaboration with YMCA staff.

Career PlanningCommunities

Responsibilities

Support the design and implementation of the YGS Youth, Family, and Community services plan

Support the design and pilot implementation of new service offerings that support youth, family, and community needs through partnership with staff at YMCA locations

Professionally engages with parents/guardians to provide pertinent information about their child’s experience and to promote upcoming programs

Maintains required records according to YMCA standards

Compiles program statistics and provides reports as required for assigned programs. Monitors and evaluates the effectiveness of and participation in programs

Ensures that safety procedures are followed and that all programs are in compliance with YMCA best practices and any other applicable standards through on-site visits

Attends staff meetings and trainings as required. May support logistics of meetings and trainings

Other duties as assigned

Qualification

Youth development experienceSupervisory experienceProgram developmentCustomer service skillsComputer skillsFirst-aid certificationCPR certificationTraining coordinationDiversity knowledgeBilingual skillsAttention to detailConflict resolution

Required

21 years of age or older

High school graduate or equivalent

Three (3) years or more of experience working in youth development programs

One (1) year or more of supervisory experience in a youth development program

Strong customer service skills, responding to multiple questions by phone, email, and in person. Ability to problem solve and resolve conflict

Strong computer skills and experience working with word processing, spreadsheet, and database software

Demonstrated attention to detail and confidentiality of evaluative information

Knowledge of standard office equipment such as copiers and phone systems

Current state-approved first-aid certification

Current state-approved infant/child (or community if school-aged) CPR certification. At hire, or earliest possible training (but no later than 90 days after employment)

Preferred

College degree. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered

One (1) year or more of demonstrated experience in program development and implementation

Prior experience in training coordination and implementation

Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.)

Ability to speak any language in addition to English may be helpful

Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered