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Odyssey Relocation Management · 4 weeks ago

Vice President, Client Services

Mission Viejo,CA,US

Full-time

Onsite

Director/Executive

10+ years exp

Odyssey Relocation Management is seeking a strategic and inspirational Vice President, Client Services to lead their Client Relations and Solutions Teams. This high-impact role involves building strong partnerships, enhancing client experiences, and overseeing the success of mobility account management strategies.

Human ResourcesManagement ConsultingService Industry

Responsibilities

Provide visionary leadership and strategy, operational excellence, and accountability for the account management and solutions team

Serve as the strategic relationship owner between Odyssey and our clients, partnering cross functionally to ensure program performance, client engagement, and service excellence

Coach, develop, and empower high-performing teams; oversee budgeting, resource allocation, and staffing strategies to exceed client expectations

Build deep, consultative relationships with clients through proactive communication, insights, and partnership

Effectively communicate client policies and procedures

Develop and execute account-specific strategies, in collaboration with Client Operations, to achieve revenue, volume, and profitability goals

Champion exceptional customer experience by establishing service standards, resolving issues, and driving continuous improvement

Analyze and evaluate client policies, recommending enhancements and customizations as needed

Identify and pursue cross-sell opportunities to expand client engagement and drive revenue growth

Interpret performance data, provide actionable insights, and create internal and client-facing reports

Ensure timely and accurate billing

Develop compelling client proposals and presentations

Negotiate and manage client contracts

Lead or participate in key client meetings, fostering collaboration and long-term partnership

Support clients in designing or refining international mobility program design, policies and compensation programs

Advocate for client needs with vendors, ensuring alignment with program philosophy and expectations

Collaborate with internal teams and partners to deliver seamless customer solutions

Follow company policies on data access, handling, and storage while ensuring compliance with relevant data privacy regulations

Ensure staff compliance with organization policies and standards

Maintain accurate records and deliver key reporting for leadership review

Manage special projects, including client training and industry events

Promote Odyssey solutions and partnership services to drive overall business growth

Identify evolving business needs and implement strategic plans to achieve operational and financial objectives

Qualification

Global mobility strategiesAccount managementProject managementInternational compensationMicrosoft OfficeSAS ApplicationsInspiring leadershipCustomer service commitmentCollaborationCommunicationOrganizational skills

Required

Inspiring leadership and the ability to coach, mentor, and develop teams

Expertise working with global, multinational clients and designing global mobility strategies aligned with business objectives

Strategic thinker with strong judgment and decision-making abilities

Highly responsive, detail-oriented, and able to navigate competing priorities

Strong collaborator who thrives in a team-centric environment

Creative, resourceful, adaptable, and able to perform under pressure

Excellent written and verbal communication skills

Strong organizational skills and flexibility in a fast-paced environment

Deep commitment to superior customer service and advocacy

Bachelor's Degree or equivalent work experience

Minimum 10 years' experience in a similar role managing teams within relocation customer service or operations on the service provider side or at a corporate client

Demonstrated analytical, process, and strategic account management skills

High level of accuracy and process orientation

Proven experience in project management and portfolio management

Proficiency in Microsoft Office and SAS Applications

Preferred

International compensation experience a plus

Benefits

Bonuses

Commissions

Benefits

Other incentives

Company

Odyssey Relocation Management

Odyssey Relocation is a leading provider of customer-centric domestic and global mobility solutions for corporations seeking a customized service partnership and relocation program aligned with their business objectives.

Founded in 2003

Mission Viejo, California, USA

11-50 employees