Stellar Industrial Supply · 13 hours ago
Site Support - Hamilton, WA
Hamilton, WA
Full-time
Onsite
Entry Level
2+ years expStellar Industrial Supply is seeking a reliable and customer-focused Site Support specialist to support their integrated supply customer, Janicki Industries, at their facility in Hamilton, WA. The role involves delivering exceptional on-site service, managing inventory systems, and ensuring high levels of customer support.
3D PrintingEnergyManufacturing
Responsibilities
Provide outstanding on-site customer service and act as the first point of contact for product, delivery, and order inquiries
Process orders and quotes accurately using our ERP system (Prophet 21)
Maintain and stock inventory in vending machines and designated storage areas
Monitor inventory levels to ensure min/max requirements and safety stock are met
Coordinate with internal teams (Sales, Specialists, Customer Experience) to meet customer expectations and resolve any service issues
Utilize and troubleshoot automated systems such as vending machines and wireless warehouse tools (e.g., Arcturus)
Expedite open quotes and orders with urgency and precision
Maintain accurate records and follow all customer site-specific guidelines and safety protocols
Support multiple customer facilities in the Hamilton/Sedro-Woolley area as needed (must have own transportation)
Perform other duties as required
Qualification
Required
High school diploma or equivalent required
Valid driver's license and reliable personal vehicle required
Ability to commute between multiple customer sites in the Albion area (mileage may apply)
Proficiency in Microsoft Outlook and Excel
Strong communication skills with a proactive, customer-first mindset
Comfortable learning and using ERP and inventory systems
Able to lift 25 lbs consistently and up to 75 lbs occasionally
Ability to stand, walk, reach overhead, and perform repetitive movements for extended periods
Willingness to work overtime as needed
Preferred
2-3 years of customer service, inventory, or warehouse experience preferred
Experience with Prophet 21 and/or Arcturus a plus
Company
Stellar Industrial Supply
Stellar Industrial Supply is a business supplies firm dealing in marine, safety, janitorial, shop, power tool, and chemical supplies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Wiborg
President & CEO
Steve Slater
EVP/Chief Operating Officer
Recent News
Modern Distribution Management
2024-04-26
Industrial Distribution
2024-02-20
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