Allied Universal · 5 days ago
Director of Operations - Government Services
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$90K/yr - $135K/yr
3+ years expAllied Universal®, North America’s leading security and facility services company, is hiring a Director of Operations. The role involves leading a team of onsite Account Managers to ensure service excellence and client satisfaction for a dedicated client account with multiple locations, while driving operational performance and employee engagement.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Lead and mentor a team of Account Managers exclusively assigned to a single, high-profile client with a multi-location footprint. Provide strategic guidance, coaching, and recognition while fostering a culture of accountability and professional growth across all sites
Cultivate a strong, collaborative partnership with the client’s leadership team by gaining a deep understanding of their evolving security needs, priorities, and organizational culture. Serve as the key point of contact to ensure ongoing alignment and satisfaction
Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify site-specific and enterprise-level security risks, and develop customized protocols, training initiatives, and emergency response plans to enhance readiness and resilience across the client's locations
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
Collaborate with leadership to drive organic business growth within existing client operations
Qualification
Required
Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
Must possess one or more of the following: Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
Must possess one or more of the following: High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of two (2) years of experience driving operational goals and metrics
Minimum of two (2) years of experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
Preferred
Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
Benefits
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Company data provided by crunchbase