LoanCare · 1 month ago
Escrow Supervisor- Remote
United States
Full-time
Remote
Mid, Senior Level
$52K/yr - $88K/yr
2+ years expLoanCare is a leading full-service mortgage loan subservicer, and they are seeking an Escrow Supervisor to oversee and develop their team. The role involves managing various administrative functions, ensuring compliance with operational risks, and collaborating with other departments to resolve complex loan issues.
Responsibilities
Supervise, coach, counsel and develop assigned staff
Handle administrative functions related to Human Resources, e.g., scheduling, time off reports, performance reviews and disciplinary actions
Implement and monitor key controls; manage appropriate operational risks
Regularly review departmental workflows, performance impacts and implementation of new processes and strategies that affect the Escrow Department
Establish group policies and procedures and recommend strategies and priorities for supporting the SLA deliverables
Prepare or review various Escrow Department reports, forms, correspondence, e-mail messages, logs, and budget
Collaborate with other departments to discuss and resolve complex loan issues
Review and resolve all open client requests within SLAs; provide detailed explanation of resolution
Review loan data to validate tax, hazard, and other escrowed items
Research illogical collection amounts, due dates, or large changes in payment
Document findings by adding notes to the loan
Process requests received from the mortgage holder, clients, or other departments
Perform second-review quality checks on work completed, validation of processors research
Create and review edit reports to identify issues and workflow needs
Update or create training, procedures, and job aids as needed
Identify areas for improvement and assist management with action plans
All other duties as assigned
Qualification
Required
High School Diploma or equivalent required
2-4 years of supervisory experience needed
Strong verbal and written communication skills
Ability to work independently and handle multiple tasks
Working knowledge of escrow functions relating to the mortgage servicing industry
Ability to successfully prioritize and meet deadlines
Inquisitive, problem-solver, analytical mind-set, organization skills and excellent follow-up skills
Possess good written and verbal communication skills
Ability to provide training, display and instill strong work ethic, and implements best practices
Data entry and 10 key calculator skills
Practical use with personal computer including excel, word, power point, and internet research
Ability to provide clear direction and possess good management skills
Strong attention to detail; you will use this talent to maintain our quality standards
Preferred
Bachelor's Degree or equivalent preferred
Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines preferred
4-8 years of experience in mortgage loan servicing preferably with 2 plus years escrow experience or an equivalent combination of education and experience
Benefits
Optional medical, dental, vision, life, and disability insurance
Paid holidays, vacation, and sick leave
Matching 401(k) plan and employee stock purchase plan
Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Programs that celebrate achievements and milestones
Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Company
LoanCare
LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Lauter
Chief Financial Officer and Executive Vice President
Suzanne Szymoniak
Chief Compliance Officer, SVP
Company data provided by crunchbase