Oregon State University · 2 days ago
CRM Manager for Graduate Admissions
Corvallis, OR
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $91K/yr
4+ years expOregon State University is a dynamic community that welcomes students, faculty, and staff from diverse backgrounds. The CRM Manager for Graduate Admissions will provide functional administration and optimization of Slate CRM to support graduate recruitment communications and application processing, while serving as the primary liaison to Graduate Admissions and Graduate Academic Departments.
EducationNon ProfitUniversities
Responsibilities
Serving as the primary functional liaison for Graduate Admissions, provides onboarding, training, and ongoing support for graduate programs, graduate coordinators, and faculty committees using Slate for recruitment, application review, funding, offer-tracking and pre-enrollment processes
Design, schedule, and optimize graduate recruitment and admissions communications in Slate, partnering with Digital Engagement and Marketing and Graduate Admissions on audience strategy, content implementation, testing, and performance evaluation. This includes communications for prospects, applicants, admits, and deposited students across multiple terms and modalities
Foster strong relationships across the Division of Enrollment Management, with graduate colleges and programs, and with campus partners to support coordinated and institutionally optimized use of Slate for graduate student recruitment
Adhere to documentation protocols to track and archive workflow processes, reference materials, and configurations that form a knowledge-base for graduate Slate users, including Graduate Admissions staff, Graduate Program Coordinators, and faculty reviewers
Maintain and optimize Slate forms, portals, events, queries, communications, and reader configurations to support graduate recruitment and admission operations, in accordance with established configuration standards
Partner with Graduate Admissions and Graduate Programs to map business processes and configure Slate workflows, application questions, faculty and committee review forms, decision release plans, funding and offer records, and pre enrollment milestones that align with policy and practice
Coordinate with Enrollment Management Information Technology and University Information Technology on matters related to technical changes that affect integrations, enterprise data flows, or platform settings by documenting business requirements, participating in solution design conversations, and supporting user acceptance testing
Perform routine checks on operational reports, data loads, and key graduate processes in Slate. Identify issues, correct configuration level problems, and escalate data feed or integration issues to Enrollment Management Information Technology for resolution
Monitor the impact of configuration changes on graduate users and prospective students, and adjust settings or processes to improve usability, accuracy, and performance for programs and applicants
Create, maintain, and interpret graduate recruitment and admission reports using Slate and approved enterprise reporting tools. Translate findings into actionable recommendations for Graduate Admissions, Graduate Programs, and college leadership
Gather business requirements from Graduate Admissions staff, Graduate coordinators, and faculty committees and translate them into specific Slate configuration needs, including queries, populations, forms, workflows, and communications
Use Slate analytics and other data sources to assess the effectiveness of graduate recruitment and application initiatives, including communication performance, funnel progression, time to decision, and operational efficiency
Coordinate user access requests, role assignments, and security groups for users in alignment with established security standards
Help ensure that Slate data entry and usage practices for graduate records follow university policies and relevant federal and state regulations related to student information and communications
Represent Graduate Admissions in discussions relate to data retention, archival, and auditing led by Enrollment Management Information Technology and University Information Technology
Support efforts to improve data quality and consistency in Slate by promoting standard definitions, reference values, and business rules among graduate user groups
Participate in conferences, webinars, user groups, and internal trainings focused on enrollment CRM, graduate recruitment, and admissions best practices
Engage with the Slate user community to identify emerging practices that can be appropriately applied to graduate operations at Oregon State University
Proactively investigate the capacity of software enhancements, vendor releases, and new tools to improve graduate recruitment and admissions operations and student experience
Qualification
Required
Bachelor's degree Business, Computer Science or a field related to responsibilities, and four years of progressively responsible experience using or administering a CRM to support recruitment, admissions, or student engagement in a higher education setting OR an equivalent combination of education and experience using or administering a CRM
Significant hands-on experience with Slate in an admissions, recruitment, or enrollment management context
Demonstrated ability to operate as a lead worker or subject matter expert, including taking ownership of complex CRM configurations, coordinating work with colleagues, and setting priorities for a shared workflow
Experience translating business requirements into CRM configurations such as forms, workflows, portals, communications, queries, and reports
Experience providing training, consultation, or day to day support to a wide range of users with different levels of technical comfort
Strong analytical and problem-solving skills, including comfort working with data definitions, mapping, and data quality review
Demonstrated commitment to equity, inclusion, and accessible design in student facing systems and communications
Preferred
Five or more years of experience with Slate in a higher education environment, including responsibility for building and maintaining critical graduate or professional admissions and recruitment business processes
Experience serving as the primary functional CRM contact for a graduate admissions office, graduate college, or similar unit
Experience leading cross functional projects that involve Graduate Admissions staff, graduate programs, marketing teams, and IT partners
Experience creating or optimizing student facing communications in a CRM environment, including email, SMS, events, and portals, with a focus on graduate audiences
Familiarity with Banner or a comparable student information system, and with institutional reporting practices related to graduate enrollment and student success
Familiarity with tools commonly used to support CRM reporting or communications such as query builders, basic SQL, HTML, or Liquid used in a functional configuration or template editing context rather than in a software engineering role
Experience mentoring other staff, coordinating the work of student or professional employees, or serving as an informal team lead
Benefits
Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
Free confidential mental health and emotional support services, and counseling resources.
Retirement savings paid by the university.
A generous paid leave package, including holidays, vacation and sick leave.
Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
Company
Oregon State University
Oregon State University is a public research university that offers various undergraduate and graduate programs across multiple fields.
1001-5000 employees
H1B Sponsorship
Oregon State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (146)
2024 (148)
2023 (91)
2022 (115)
2021 (72)
2020 (59)
Funding
Current Stage
Late StageTotal Funding
$94.53MKey Investors
U.S. Department of DefenseUS Department of EnergyNational Safety Council
2025-01-13Grant· $11.9M
2024-12-04Grant· $0.5M
2024-06-13Grant· $0.05M
Leadership Team
Mike Green
Vice President for Finance and Administration and Chief Financial Officer
Kimya Massey
Deputy Athletic Director/COO at Oregon State University Athletics
Recent News
Sports Business Journal
2025-12-16
Company data provided by crunchbase