Primient · 10 hours ago
Technical Service Engineer
Decatur, IL
Full-time
Onsite
Mid Level
$88K/yr - $111K/yr
3+ years expPrimient is a leading producer of food and industrial ingredients made from plant-based, renewable sources. The Technical Service Engineer is responsible for assessing customer needs and providing technical expertise to maximize value creation for the Industrial Starch product line through customer support, troubleshooting, and collaboration.
Food and BeverageIndustrialManufacturing
Responsibilities
Operate as a fully engaged safety champion
Assumes primary responsibility to represent the team during technical customer interactions, establishing and building relationships with customer contacts, gathering key feedback and input in order to respond to customer needs with appropriate timeliness and with the most effective solution
Leverages Primient capabilities and broad range of products and expertise to explore and develop solutions. Clearly demonstrate and document the value of working with Primient and the solutions provided. Recognizes the issues that must be resolved and can be innovative on multiple solutions paths to drive to a mutually beneficial solution
Effectively questions and explores concepts, sources, and information to better understand customer needs and how to apply solutions. Partners with Primient sales colleagues and the customer to explore and identify the most mutually viable solution that meets the customer’s needs. Adapts and delivers compelling value propositions to expand sales and drive value
Plan, Organize, Conduct, and Support customer trials, lab work, and technical projects to support and fulfil commercial strategies, including technical reports and data analysis; coordinating with customers and field teams as needed
Provide thorough written documentation of projects and methods/training documents. Develops and communicates compelling technical insights to secure customer commitment to engage in new solutions
Confidently operate trial equipment successfully to meet trial and customer objectives with the ability to think and act swiftly and flexibility to changes or issues. Support equipment design, operation, and maintenance or modification to process equipment whether at customer locations, toll manufacturers, or internal partners
Develops a broad industry network, identifies, and builds key relationships both internally and externally who are critical to solving customer needs. Advocates the sharing of insights and technical knowledge with cross-functional stakeholders to drive continuous improvement and share the voice of the customer
Accountable for delivering to the high level of standards and quality set within Primient and expected by our customers and partners
Significant travel required to cover customers across North America in applications from paper (printing and writing, packaging, tissue, etc.), adhesives, building materials, and many specialty applications. Estimate travel at 40%+, sometimes with little notice
Qualification
Required
BS in Engineering (Chemical, Mechanical, Paper Science) or related field
Minimum 3 years' experience in process engineering/operations role
Willingness to travel
Self-motivated and well-organized, strong team skills
Knowledge and experience in the Paper Industry required
Knowledge and experience with paper mill processes, preferably hands-on experience in a paper mill as a process engineer
Process Engineering
Computational and Engineering Math
Problem Solving, Troubleshooting
General Lab Skills
Microsoft – Word, Excel, PowerPoint
Technical and business writing
Hands-on skills with equipment
Preferred
Preferable hands-on experience in the paper industry or supplier to the paper industry
Paper coatings and/or wet end chemistry experience preferred
Knowledge and experience using starch would be preferred
SAP, salesforce.com experience preferable
Benefits
Competitive Pay
Multiple Healthcare plan choices
Dental and vision insurance
A 401(k) plan with company and matching contributions
Short- and Long-Term Disability
Life, AD&D, and Voluntary Insurance plans
Paid holidays & vacation
Floating days off
Parental leave for new parents
Employee resource groups
Learning & development programs
Fun culture where you have an opportunity in shaping our future
Company
Primient
Primient is a producer of food and industrial products such as nutritive sweeteners and industrial starches made from sustainable sources.
1001-5000 employees
H1B Sponsorship
Primient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2022-04-23Acquired
Leadership Team
J
Jim Stutelberg
CEO
Recent News
2026-01-16
Business Wire
2025-03-19
Food Business News
2024-12-05
Company data provided by crunchbase