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Acadia Insurance (a Berkley Company) · 1 month ago

General Adjuster

NJ, Morristown - Suite G50

Full-time

Onsite

Senior Level

$130K/yr - $145K/yr

5+ years exp

Acadia Insurance, a Berkley Company, is dedicated to providing innovative risk and claims management solutions. The Property General Adjuster will be responsible for handling property claims, including complex and high exposure cases, while ensuring exceptional customer service and timely resolutions.

Commercial InsuranceInsurance

No H1B

Responsibilities

Appropriately manage assigned first party claims through coverage analysis, on site investigation, reserving and resolution

Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans

Write fair and equitable estimates in a software program

Negotiate and convey claim settlements within authority limits

Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims

Write denial letters, Reservation of Rights and other correspondence

Maintain an effective diary system and document claim file activities in accordance with established procedures

Pro-actively manage file inventory to ensure timely resolution of cases

Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers

Qualification

Property insurance claimsHigh Net Worth experienceSymbility systemsConstruction knowledgeEstimating systemsEmpathyProactive advocacyCommunicationOrganizational skillsNegotiation skills

Required

Valid drivers license

Preferred

5+ years experience handling property insurance claims with an emphasis in working with High Net Worth customers preferred and experience with automated claims systems

Broad knowledge of construction, estimating and estimating systems, Symbility preferred

Experience working with High Net Worth customers

Symbility systems experience

Excellent oral and written communication skills

Calm under pressure; you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks

You have a strong sense of accountability, fun and adventure

Natural curiosity; you love learning how things work and you are always looking for innovative improvements