Applied Industrial Technologies · 1 week ago
Technical Inside Sales Specialist
Schaumburg, IL
Full-time
Onsite
Senior Level
$29/hr - $33/hr
5+ years expApplied Industrial Technologies is a leading value-added distributor and technical solutions provider. As a Technical Inside Sales Specialist, you will provide customer service expertise on a technical level, interact with customers to determine their process flow control needs, and sell company products and services while ensuring customer satisfaction and retention.
Wholesale
Responsibilities
Provide customer service expertise
Sell, recommend products on a technical level
Able to meet with customers, and others internally to sell flow control and heat tracing products
Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment
Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment
Maintains responsibility of orders from quotation to collection:
Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software
Responds to customer inquiries
Processes customers’ orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation
Checks availability and verifies ship dates
Increases order size by suggesting related items, explaining features, and checking customer’s buying history
Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery
Promotes and maintains effective working relationships with suppliers and customers
Negotiates pricing and delivery with vendors when necessary
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels
Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers
Maximizes gross margin by providing superior service, problem solving, and technical expertise
Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues
Other duties as assigned by Management
Qualification
Required
Provide customer service expertise
Sell, recommend products on a technical level
Able to meet with customers, and others internally to sell flow control and heat tracing products
Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment
Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment
Maintains responsibility of orders from quotation to collection
Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software
Responds to customer inquiries
Processes customers' orders and send order acknowledgements
Review customer purchase orders for special conditions/documentation
Checks availability and verifies ship dates
Increases order size by suggesting related items, explaining features, and checking customer's buying history
Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner
Locates product and creates purchase orders
Follows-up with vendors to ensure timely delivery
Promotes and maintains effective working relationships with suppliers and customers
Negotiates pricing and delivery with vendors when necessary
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels
Communicates effectively and participates positively as a member of the Branch/Division inside sales team
Achieves and maintains rapport with customers and works to give them the best possible service
Maximizes gross margin by providing superior service, problem solving, and technical expertise
Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues
Able to operate standard office equipment, namely computer, multi-line VoIP phone system, printer/copier/scanner and other equipment as needed
Must be able to sit for long periods of time while viewing computer screen
Previous experience with Prophet21 (P21) or similar CRM/ERP systems
Preferred
Bachelor's Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement
5+ years' experience in an Customer Service/Application Engineer role with an Industrial Distributor preferred
Previous experience with Process Flow Control equipment required; Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired
Proficiency in AutoCAD (2D/3D) with the ability to produce accurate technical drawings
Experience in drafting construction, architectural, mechanical, or electrical plans
Ability to interpret blueprints, schematics, and engineering specifications
Strong attention to detail and commitment to drawing accuracy and revision control
Familiarity with industry standards, drafting conventions, and relevant codes
Ability to collaborate with engineers, designers, and project managers to refine designs
Strong organizational skills and ability to manage multiple drawing tasks and deadlines
Benefits
401K with company match
Insurance
Time off
Employee assistance
Tuition reimbursement
Medical
Dental
Vision
Life insurance
Company
Applied Industrial Technologies
Founded in 1923, Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Wells
VP - CFO & Treasurer
Kelly Massee
Business Partner
Company data provided by crunchbase