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Moog Inc. · 2 days ago

Test Equipment Sustainment Information Technology Specialist

Torrance, CA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $120K/yr

5+ years exp

Moog Inc. is a performance culture that empowers people to achieve great things. They are seeking a Test Equipment Sustainment Information Technology Specialist to diagnose and resolve IT issues, provide technical support to end-users, and maintain equipment at their aerospace manufacturing plant in Torrance, California.

AerospaceIndustrialNational Security

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Demonstrate a sense of urgency while you diagnose and resolve routine and complex IT issues, provide technical assistance and support to end-users through written and verbal communication

Provide timely updates of status on ongoing challenges and provide concise reports of completed work to create and maintain a historical record for each installation

Troubleshoot end-user PC, test equipment connectivity and application issues

Support deployment of PC equipment and accessories, including Installation and support of endpoint software

Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems

Document findings and communicate issues to Engineers in our team and others

Work with remote based software subject matter experts to deploy and maintain custom software updates

Diagnose, troubleshoot and resolve a wide range of IT issues, with the ability to find the root cause of the issue

Create and maintain local user accounts in different types of Windows operating systems

Create documentation with instructions or procedures for end users

Communicate with end users of a wide range of computer knowledge

Think outside the box for troubleshooting of issues, sometimes never seen before

Install, troubleshoot and understand a wide range of expansion cards including legacy standards such as PCI & ISA

Identify cables and communication ports, such as RS-232 or FireWire 1394 for troubleshooting

Work in a team environment but take ownership of issues where no point of escalation is available

May be required to support after-hours or weekends in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested

Some travel may be needed to support remotely based test equipment

Qualification

IT support experienceCompTIA A+CompTIA Net+NI LabViewDSpace ControlDeskWindows operating systemsNetwork troubleshootingTroubleshooting skillsCommunication skillsTeamwork

Required

Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred. In lieu of a college degree, High School Diploma/GED with 10+ years of related experience

At least 5 years or more of proven experience in an IT role supporting end users of PC based technical applications

Some familiarity with NI LabView and/or dSpace ControlDesk products and installations

Possess Industry certifications CompTIA A+, CompTIA Net+

Preferred

Current and Active DoD Secret Clearance (or higher) strongly preferred

Understand the interaction of additional equipment connected to the computer for proper identification & isolation of the issue needed

Understanding of air gapped or isolated computer concepts for troubleshooting and support

Basic understanding of IP KVM switches

Basic understanding of UPS needed for diagnostics

Basic knowledge of personal type printers for troubleshooting

Knowledge and understanding of current and legacy Windows operating systems as well as MS-DOS

Knowledge of backup / image software such as Ghost or Acronis is a plus

Understanding of LAN and VLAN concepts and static IP assignments including basic network troubleshooting for local networks and port assignments

Knowledge of Windows registry, local group policy and the setup of scheduled tasks

Excellent troubleshooting skills is a must to deal with state-of-the-art technology as well as legacy outdated equipment, including many different machines with unique configurations

Benefits

Competitive compensation package

Annual profit sharing

Matching 401k

Employee Stock Purchase Plan

Flexible Spending and Health Savings Accounts

Flexible paid time off

Holidays and parental leave program

Relocation assistance

Comprehensive insurance coverage including medical, dental, vision, life, disability

Employee Assistance Plan (“EAP”) and other supplemental benefit coverages

Tuition Assistance

Mentorship and coaching opportunities

Leadership development and other personal growth programs

Employee Resource Groups

Cultural events, and celebrations

9/80 work schedule with every other Friday off

Company

Moog Inc.

Glassdoor4.3

We work on some of the world’s most exciting technical projects, creating products that challenge the limits of what’s possible, from cutting-edge medical technology to space vehicles.

Founded in 1951

East Aurora, New York, USA

10001+ employees

http://www.moog.com

H1B Sponsorship

Moog Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (2)

2022 (2)

2021 (2)