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SCC · 1 day ago

IT Field Delivery Engineer

Southern, WV

Full-time

Hybrid

New Grad, Entry Level

£28K/yr - £28K/yr

SCC is Europe's largest privately-owned IT business, dedicated to helping clients succeed through IT transformation and exceptional customer experiences. The IT Field Delivery Engineer will provide support on IT hardware and software products at customer sites, ensuring compliance with Service Level Agreements while performing diagnostics, repairs, and configurations.

ConsultingInformation TechnologySoftwareSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals

Complete customer rebuilds and configuration to desk

Assist other engineers in the delivery of service to our customers

Cover site roles where required due to planned or un-planned absence

Achieve the dynamic KPI targets set for your role

Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements

Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation

Will be able to carry out IMAC projects with little supervision and lead as and when required

Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard

Carry out any other reasonable request from your line management

Participate in 24/7 coverage via a rota system

Work a certain amount of overtime when required to do so

Practice ‘Quick Win’ processes

Act as a mentor to other engineers when required

Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace

Will maintain company assets to keep them in good working order and good general condition

Be familiar with customer policies and processes where applicable