VIA Health Partners · 1 month ago
Director of Operations - Primary and Palliative Care
Charlotte, NC
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expVIA Health Partners is seeking a Director of Operations specializing in Primary and Palliative Care. The role involves overseeing daily operations, managing financial performance, and fostering a culture of continuous improvement and patient-centered service.
EducationHealth CarePharmaceutical
Responsibilities
Oversee daily operations of all practice locations to ensure smooth, efficient, and compliant workflows
Develop and implement policies, procedures, and performance standards to support high-quality care and operational excellence
Monitor patient access, scheduling, and throughput to maintain optimal capacity and patient satisfaction
Collaborate with providers and staff to identify opportunities for process improvement, efficiency, and growth
Manage operational budgets, financial forecasting, and cost-control initiatives
Monitor key performance indicators (KPIs) such as visit volumes, care management claims, revenue, collections, and productivity
Partner with billing and finance teams to ensure accurate charge capture, coding compliance, and timely reimbursement
Lead, mentor, and develop practice managers and support staff to foster a culture of accountability, teamwork, and continuous improvement
Collaborate with HR on workforce planning, recruitment, onboarding, and performance management
Promote an environment of respect, engagement, and patient-centered service
Ensure compliance with all regulatory, accreditation, and payer requirements
Support quality improvement initiatives, patient safety programs, and value-based care efforts
Partner with clinical leaders to achieve high performance on clinical quality metrics and patient experience scores
Support strategic planning, service expansion, and operational integration initiatives
Lead or participate in projects related to technological adoption, population health, or care coordination
Utilize data analytics to guide decision-making and demonstrate outcomes
Qualification
Required
Bachelor's degree in healthcare administration, Business, Nursing, or related field required
Minimum 5-7 years of progressive healthcare operations management experience (primary care or ambulatory setting strongly preferred)
Proven ability to lead multi-site teams and manage complex operational systems
Strong understanding of clinical workflows and healthcare reimbursement
Demonstrated success in driving operational performance, patient satisfaction, and staff engagement
Preferred
Master's degree strongly preferred
Company
VIA Health Partners
Operating since 1978, VIA Health Partners, formerly Hospice & Palliative Care Charlotte Region, is not only a professional end-of-life healthcare provider, but a specialist in providing care during this delicate time.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Brunnick
President & CEO
Recent News
2024-02-12
2024-02-12
2024-02-12
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